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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in sustainability frameworks and standards while effectively managing customer relationships and providing technical guidance. Proficient in analyzing customer data to enhance processes and support decision-making regarding software tools and services.
Highest-signal resume keywords
Sustainability FrameworksGHG ProtocolGRINative-Level German ProficiencyCustomer-Focused Approach
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Data AnalysisTechnical Expertise in SustainabilitySustainability KPI InterpretationOnboarding SoftwareMonitoring Customer Activities
Soft Skills
Clear Communication SkillsStructured Working StyleSolution-Oriented ApproachIndependent Learning Motivation
Industry Keywords
EcoVadisDNKPost-Sales SupportCustomer Relationship Management
About the role
Key responsibilities & impact- Manage and support customers in the post-sales phase
- Analyze individual customer data and continuously improve processes
- Develop technical expertise in sustainability to deliver project content for customers
- Onboard new customers to the software
- Support customers with questions and issues related to product usage
- Provide customers with technical sustainability guidance
- Interpret sustainability KPIs and software content
- Support customers in making decisions about the optimal use of tools and services
- Serve as an internal liaison between sales teams, the sustainability function, and software engineers
- Develop and manage tools for monitoring customer activities and responding to monitoring insights
Requirements
What you’ll need- At least one year of experience in a similar role
- Professional experience with at least one of the following frameworks or standards: GHG Protocol, GRI, DNK, or EcoVadis
- Native-level German proficiency
- Independent, customer-focused approach to work
- Structured and solution-oriented working style
- Clear and confident communication skills
- Motivation to independently learn new sustainability topics
- Fluent English skills, including professional negotiation proficiency
Benefits
Comp & perks- Permanent employment contract
- Remote work or work from the Munich or Berlin offices
- Intensive onboarding, feedback discussions, and training
- Best-in-class equipment, tech stack, and processes
- Competitive salary package
- Team events throughout the year
- CO2 footprint compensation
- Personal and professional growth opportunities
- High level of ownership and impact in the role