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Customer Success Account Manager – CSAM
Codec Ireland. Manage and grow a portfolio of Strategic Customers and Growth Customers .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Customer Success Management, focusing on driving customer retention, satisfaction, and growth through strategic relationship building and opportunity identification. Proficient in account planning, governance, and leveraging Microsoft technologies to enhance customer value.
Highest-signal resume keywords
Customer Success ManagementAccount ManagementStrategic Relationship BuildingOpportunity IdentificationExecutive Stakeholder Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account PlanningCustomer Health MonitoringAnalytical Problem-SolvingConsultative SellingGrowth Opportunity Identification
Soft Skills
Excellent CommunicationPresentation SkillsCollaborationTeamworkCustomer-First Mindset
Tools & Technologies
Microsoft TechnologiesMicrosoft 365Business ApplicationsData SolutionsAI Solutions
Industry Keywords
Customer AdvocacyCustomer EngagementQuarterly Business ReviewsCommercial AwarenessDigital Transformation
About the role
Key responsibilities & impact- Manage and grow a portfolio of Strategic Customers and Growth Customers
- Ensure customers achieve measurable business value from their investment in Codec
- Drive customer retention, satisfaction, adoption and growth
- Act as the primary relationship owner for assigned customers
- Build trusted advisor relationships with key stakeholders
- Identify opportunities to expand Codec's footprint within each account
- Create and maintain Customer Success Plans and account plans
- Drive adoption and business value realization across Codec solutions and services
- Monitor customer health and proactively identify risks
- Manage customer escalations and coordinate internal teams
- Increase customer advocacy, references and success stories
- Support executive engagements and governance meetings
- Lead Quarterly Business Reviews (QBRs)
- Identify upsell, cross-sell, renewal, AI and digital transformation opportunities
- Work with Sales, Delivery, Consulting, Support and Solution Specialists to achieve customer outcomes
- Maintain accurate CRM records, forecasts, customer reports and success updates
- Facilitate regular customer engagement meetings
- Share customer feedback and market insights across Codec
- Contribute to continuous improvement and the wider commercial strategy
Requirements
What you’ll need- 3-5 years' experience in Customer Success, Account Management or a customer-facing commercial role
- Experience managing enterprise, strategic or growth customer relationships
- Strong commercial awareness and business acumen
- Experience identifying growth opportunities within existing customer accounts
- Ability to engage confidently with both business and IT stakeholders
- Excellent communication and presentation skills
- Strong analytical and problem-solving capabilities
- Familiarity with Microsoft technologies, Microsoft 365, Business Applications, Security, Data and AI solutions is desirable
- Customer-first mindset
- Commercial awareness
- Strategic thinking
- Relationship building
- Executive stakeholder management
- Consultative selling
- Opportunity identification
- Account planning and governance
- Communication and presentation skills
- Collaboration and teamwork
- Accountability and ownership
- Continuous learning and curiosity