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Client Success Specialist – LegalTech
Codekeeper. Receive requests from users and leads about services and Codekeeper account management .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in drafting legal documents and familiarity with LegalTech concepts while ensuring customer success and satisfaction through effective communication and organization. Capable of managing customer requests and connections with source code management platforms in a fast-paced environment.
Highest-signal resume keywords
Drafting Legal DocumentsCustomer Success ManagementLegalTech FamiliarityExcellent Written CommunicationAnalytical Thinking
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Drafting Legal DocumentsCustomer Success ManagementAnalytical ThinkingAttention to Detail
Soft Skills
Proactive AttitudeHighly OrganizedAdaptabilityMultitasking
Tools & Technologies
Google DocsWeb Tools
Industry Keywords
LegalTechCustomer SatisfactionService ModelSource Code Management
About the role
Key responsibilities & impact- Receive requests from users and leads about services and Codekeeper account management
- Ensure customer requests are handled quickly and correctly under the full service model
- Support customers setting up connections with their source code management platform
- Ensure customer connections are administered correctly on Codekeeper’s side
- Work with leads by answering service questions via email and website chat
- Draft reports based on information provided by customers and send them back
- Draft legal language and written agreements incorporating customer requirements
- Prepare required legal documents for manager review before sharing with clients
- Champion customer success, satisfaction, desired outcomes, and retention
Requirements
What you’ll need- Familiarity with LegalTech concepts is crucial for success in this role
- Prior experience in customer success or similar role is preferred
- Proficiency in drafting legal documents
- Exposure to working with diverse companies of varying sizes and industries
- Analytical thinking and a proactive attitude
- Excellent written English communication skills
- Proficiency in modern web tools like Google Docs and similar platforms
- Highly organized with a strong attention to detail
- Comfortable adapting and multitasking in a fast-paced environment
Benefits
Comp & perks- Passionate and fun-loving colleagues
- Startup mindset with ample opportunities for growth
- Regular team activities and gatherings
- Comprehensive onboarding process with a dedicated ramp-up period
- A supportive team that values open communication and direct feedback
- A chance to excel in your career and make a difference
- Remote-first company