Customer Success Specialist – LegalTech

Codekeeper

. Receive requests from users and leads about services and Codekeeper account management .

Posted 11/9/2026full-timeRemote • NetherlandsMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in drafting legal documents and familiarity with LegalTech concepts while ensuring customer success and satisfaction through effective communication and organization.

Highest-signal resume keywords

Drafting Legal DocumentsCustomer Success ExperienceFamiliarity With LegalTechExcellent Written CommunicationAnalytical Thinking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Legal Document DraftingCustomer Account ManagementLegal ResearchReport DraftingService Configuration

Soft Skills

Attention To DetailProactive AttitudeMultitaskingOrganizational SkillsAdaptability

Tools & Technologies

Google DocsWeb Communication Tools

Industry Keywords

LegalTechCustomer SuccessClient RetentionService ModelDiverse Industries

About the role

Key responsibilities & impact

Receive requests from users and leads about services and Codekeeper account management
Handle customer requests quickly and correctly under a full-service model
Support customers in setting up connections with their source code management platform
Ensure customer-side administration is correctly configured
Work with leads by answering questions and guiding them about the service via email and website chat
Inspect customer-provided information and draft reports
Draft legal language and written agreements incorporating customer requirements
Prepare required documents for manager review before sharing with clients
Act as a bridge between Codekeeper and its customers to champion customer success, satisfaction, and retention
Conduct legal research and offer support on legal matters

Requirements

What you’ll need

Familiarity with LegalTech concepts is crucial for success in this role
Prior experience in customer success or similar role is preferred
Proficiency in drafting legal documents
Exposure to working with diverse companies of varying sizes and industries
Analytical thinking and a proactive attitude
Excellent written English communication skills
Proficiency in modern web tools like Google Docs and similar platforms
Highly organized with a strong attention to detail
Comfortable adapting and multitasking in a fast-paced environment

Benefits

Comp & perks

Passionate and fun-loving colleagues
Startup mindset with ample opportunities for growth
Regular team activities and gatherings
Comprehensive onboarding process with a dedicated ramp-up period
A supportive team that values open communication and direct feedback
A chance to excel in your career and make a difference
Remote-first company