Paralegal, Customer Service – LegalTech

Codekeeper

. Draft legal language and prepare required documents based on customer requirements .

Posted 11/11/2026full-timeRemote • NetherlandsMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in drafting legal documents and familiarity with LegalTech concepts while ensuring customer success and satisfaction through effective communication and support. Capable of managing customer inquiries and technical setups in a fast-paced environment.

Highest-signal resume keywords

Drafting Legal DocumentsCustomer Success ExperienceFamiliarity With LegalTechExcellent Written Communication SkillsProficiency In Modern Web Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Drafting Legal DocumentsLegal ResearchAnalytical ThinkingTechnical Setup AdministrationReport Inspection

Soft Skills

Proactive AttitudeHighly OrganizedAttention To DetailAdaptabilityMultitasking

Tools & Technologies

Google DocsWeb Tools

Industry Keywords

LegalTechCustomer SuccessCustomer SatisfactionService ManagementSource Code Management

About the role

Key responsibilities & impact

Draft legal language and prepare required documents based on customer requirements
Submit drafted documents for manager review before sharing them with clients
Respond to users' and leads' questions about offered services and managing their Codekeeper accounts
Handle customer requests quickly and correctly within the full-service model
Support customers setting up connections between their source code management platform and the service
Ensure technical setup is administered correctly on the company side
Guide leads about the service via email and website chat
Inspect customer-provided information and draft reports
Send completed reports back to customers
Conduct legal research, draft legal documents, and provide support on legal matters
Champion customer success, satisfaction, retention, and desired customer outcomes

Requirements

What you’ll need

Familiarity with LegalTech concepts is crucial for success in this role
Prior experience in customer success or similar role is preferred
Proficiency in drafting legal documents
Exposure to working with diverse companies of varying sizes and industries
Analytical thinking, and a proactive attitude
Excellent written English communication skills
Proficiency in modern web tools like Google Docs and similar platforms
Highly organized with a strong attention to detail
Comfortable adapting and multitasking in a fast-paced environment
Fluency in languages must be provided in the application
Must have a device: Apple Device, Windows Device, Other, or None

Benefits

Comp & perks

Passionate and fun-loving colleagues
Startup mindset with ample opportunities for growth
Regular team activities and gatherings
Comprehensive onboarding process with a dedicated ramp-up period
A supportive team that values open communication and direct feedback
A chance to excel in your career and make a difference
Remote work arrangement