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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in transitioning from Salesforce to ServiceNow, with a focus on managing large-scale custom dashboards and reports. Strong communication skills and the ability to lead technical standardizations and audits are essential for ensuring data integrity and business continuity.
Highest-signal resume keywords
Senior Salesforce AdministratorCustom Dashboard OptimizationServiceNow Reporting ModulesData Integrity ManagementAudit Framework Execution
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Salesforce AdministrationCustom Dashboard BuildingData Model OptimizationReport Inventory ManagementQuery StreamliningLegacy System PreparationPerformance Analytics
Soft Skills
AutonomyCommunication Skills
Tools & Technologies
ServiceNowSalesforce
Industry Keywords
ITSMData IntegrityReporting VisibilityTechnical Transition Strategy
Tech Stack
Tools & technologiesITSMServiceNow
About the role
Key responsibilities & impact- Drive the technical transition strategy from legacy Salesforce environments to ServiceNow
- Serve as the primary bridge and subject matter expert across Salesforce and ServiceNow
- Conduct a comprehensive inventory and dependency assessment of 1,000+ custom dashboards, data models, and recurring reports
- Architect and prioritize migration, consolidation, or sunsetting of analytics assets into ServiceNow Reporting and Performance Analytics
- Participate in structured ServiceNow cross-training and lead technical reporting standardizations across implementation brands
- Synchronize daily with U.S. client leadership to ensure business continuity, data integrity, and reporting visibility during the 9-month transition
Requirements
What you’ll need- Strong track record as a Senior or Lead Salesforce Administrator
- Deep experience building, optimizing, and auditing large-scale custom dashboards, reports, and underlying data structures
- Proven ability to manage massive report inventories of 1,000+ assets
- Ability to identify redundant metrics, streamline queries, and prepare legacy systems for enterprise platform shifts
- Familiarity with or high readiness to upskill into ServiceNow ecosystem reporting modules, ITSM, or Performance Analytics
- Strong autonomy to run audit frameworks and make operational recommendations with minimal supervision
- Fluent/Advanced English communication skills, written and verbal
- USA contractor arrangement
Benefits
Comp & perks- Continuous multi-project pipeline
- Agentic AI tools and training
- Coursera Enterprise
- Studio practice labs
- L1-L7 Career Framework
- High-touch onboarding
- Transparent leadership communication
- Community recognition
- Psychological safety
- Holidays off and paid time off
- Health insurance assistance program
- Opportunity to work with high-growth US-based companies and cutting-edge tech stacks