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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in project coordination and client communication within the automotive and technology sectors, ensuring effective management of client expectations and implementation workflows. Proficient in utilizing CRM platforms and Microsoft Office 365 to facilitate seamless interactions and documentation.
Highest-signal resume keywords
Project CoordinationClient CommunicationMicrosoft Office 365 ProficiencyCRM Platform UnderstandingCustomer Success Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project CoordinationAccount ManagementCustomer SuccessSoftware ImplementationClient ServicesPackage StructuresImplementation WorkflowsCommunication WorkflowsFollow-Up ActivitiesDetail-Oriented Problem-Solving
Soft Skills
Excellent Written CommunicationExcellent Verbal CommunicationProactive ApproachAccountabilityConfidence in Client Interaction
Tools & Technologies
Microsoft Office 365SmartsheetJiraTicketing PlatformsCRM Platforms
Industry Keywords
Automotive DealershipsNorth American MarketTechnology EnvironmentSoftware ProductsImplementation Activities
About the role
Key responsibilities & impact- Serve as the primary point of contact for North American automotive dealerships
- Maintain clear and consistent communication throughout product updates, package migrations, and implementation activities
- Prepare and send client communications about package transitions, product changes, configuration updates, and impacts
- Contact dealerships to verify products, services, and configurations meet expectations and business requirements
- Collect client feedback, identify concerns, and coordinate follow-up with internal teams
- Obtain answers to outstanding dealership questions and clarify client requirements
- Coordinate with internal technical and implementation teams to provide accurate and timely responses
- Monitor client confirmations, pending responses, outstanding questions, and approval requirements
- Maintain accurate records and follow up to keep transitions and implementations on schedule
- Coordinate with Team Leads, Professional Services Engineers, QA Specialists, and other stakeholders
- Communicate client expectations, track progress, escalate blockers, and align client needs with technical execution
- Coordinate post-change confirmations, document client feedback, and hand over unresolved issues to appropriate internal teams
Requirements
What you’ll need- 2+ years of experience in project coordination, account management, customer success, client services, or a similar customer-facing role, preferably within technology, software implementation, or automotive environments
- Excellent written and verbal English proficiency at C1/Fluent level
- Confidence communicating directly with North American dealership clients
- Ability to conduct follow-up calls and manage expectations across US East/West Coast time zones
- Ability to manage multiple client accounts, communication workflows, deadlines, pending responses, and follow-up activities simultaneously
- Ability to understand software products, CRM platforms, website configurations, package structures, and implementation workflows
- Strong proficiency with Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, Teams)
- Proficiency with project management or ticketing platforms such as Smartsheet, Jira, or similar tools
- Demonstrated ability to coordinate across departments and technical teams
- Proactive, detail-oriented, and accountable approach to problem-solving
Benefits
Comp & perks- High-touch onboarding
- Transparent leadership communication
- Community recognition
- Psychological safety
- Agentic AI tools and training
- Coursera Enterprise
- Studio practice labs
- Continuous multi-project pipeline
- Holidays Off & Paid Time Off
- Health insurance assistance program
- Opportunity to work with high-growth US-based companies and cutting-edge tech stacks