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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Building Automation Systems (BAS) and advanced troubleshooting of complex data connectivity issues, while effectively collaborating with engineering teams to optimize system performance and enhance operational efficiency.
Highest-signal resume keywords
Building Automation Systems (BAS)Data Connectivity TroubleshootingHVAC Systems ExpertiseAnalytical Problem-Solving SkillsBAS Vendor Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data IngestionData ProcessingNetwork Protocols (BACnet IP/MSTP, Modbus, OPC UA, MQTT)Cloud-Based SaaS PlatformsRoot Cause AnalysisTechnical Documentation InterpretationSystem Configuration OptimizationPerformance Anomaly InvestigationFDDBMS
Soft Skills
Exceptional Analytical SkillsProblem-Solving SkillsCollaboration
Tools & Technologies
Building Analytics PlatformsSmart Building Technology
Certifications & Qualifications
BAS Vendor CertificationITIL ExpertCompTIA Network+
Industry Keywords
Smart Building TechnologiesField ServiceTechnical SupportHelp Desk RoleEngineering Degree
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Provide advanced-tier technical support to client customers through various channels
- Resolve escalated inquiries and critical issues
- Diagnose and troubleshoot complex data ingestion, processing, and connectivity problems involving BAS and smart building sensors
- Investigate platform functionality issues, data discrepancies, and performance anomalies
- Interpret complex data insights and optimize system configurations for operational efficiency and task prioritization
- Collaborate with Digital Building Engineers, Integration Engineers, and Software Development teams
- Perform root cause analysis and help prevent recurring technical issues
- Develop knowledge-base solution articles, advanced troubleshooting guides, and best-practices documentation
- Facilitate remote diagnostics and assist with complex data connection configurations and system optimizations
- Provide feedback to product and engineering teams to drive platform improvements
- Stay current on platform updates, new features, smart building technology, data analytics, and advanced troubleshooting
Requirements
What you’ll need- Bachelor's degree in Engineering (Mechanical, Electrical, Computer), Computer Science, Information Technology, or a closely related technical field
- Minimum 2+ years of direct experience in technical support, field service, or a help desk role
- Expert knowledge of Building Automation Systems (BAS), complex HVAC systems, building controls, FDD, and smart building technologies
- Advanced proficiency diagnosing and resolving technical issues involving data connectivity, network protocols (BACnet IP/MSTP, Modbus, OPC UA, MQTT), and cloud-based SaaS platforms
- Exceptional analytical and problem-solving skills for complex technical and data-related challenges
- Ability to interpret and analyze complex technical documentation, schematics, and system architectures
- Experience with building analytics platforms or enterprise-level SaaS solutions highly desirable
- BAS vendor certification, ITIL Expert, CompTIA Network+, or relevant cloud platform support certifications are a plus
- Required skills: FDD, BMS, BAS, HVAC
- Ability to work the 9 pm–6 am PHT shift
Benefits
Comp & perks- Remote work setup 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score