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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in freight forwarding operations, logistics management, and international trade documentation, with a strong ability to negotiate rates and manage stakeholder communications effectively.
Highest-signal resume keywords
Freight Forwarding OperationsLogistics Management SoftwareUSDA Portals NavigationAES Portals ExperienceInternational Trade Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Shipment TrackingDocumentation ManagementRate NegotiationCustoms ProceduresSupply Chain Management
Soft Skills
Excellent Communication SkillsCritical ThinkingOrganizational SkillsProblem-SolvingAbility to Work Under Pressure
Tools & Technologies
Ocean Carrier WebsitesOnline Shipping PlatformsMicrosoft Office SuiteLogistics Management Software
Certifications & Qualifications
IATA CertificationFIATA Certification
Industry Keywords
International Trade RegulationsCustoms RequirementsShipping RegulationsExport DocumentationImport Processes
About the role
Key responsibilities & impact- Work directly with shipping lines, ports, and terminals to resolve issues affecting cargo landing and delivery
- Troubleshoot shipment delays, clearance issues, and terminal bottlenecks
- Coordinate with customs brokers, carriers, and warehouse teams
- Monitor shipment movements and proactively address supply-chain disruptions
- Use ocean carrier websites and online shipping platforms to manage bookings, track shipments, retrieve documentation, and monitor shipment status
- Collaborate with sales to understand client needs and provide tailored logistics solutions
- Act as point of contact for high-priority shipments and maintain communication between clients and operations
- Provide clients with timely updates on shipment status, delays, and resolutions
- Support rate negotiations with shipping lines and vendors
- Build and maintain relationships with shipping companies, port authorities, and third-party logistics providers
- Negotiate freight rates, demurrage fees, and detention costs
- Identify alternative routing options or carriers during congestion or logistical challenges
- Prepare, review, and manage shipping documentation for accuracy and compliance
- Navigate USDA portals and AES portals for regulatory documentation, EEI filing, and export/import processes
- Ensure documentation is submitted and processed within required timelines
- Troubleshoot documentation and portal-related issues
- Ensure compliance with international trade regulations, customs requirements, and industry standards
- Analyze shipping trends and operational issues to propose process improvements
- Identify potential delays, documentation discrepancies, and compliance concerns
- Resolve operational challenges by coordinating with relevant stakeholders
Requirements
What you’ll need- At least 3 years of experience in freight forwarding, logistics, or supply chain management, preferably in an operations and sales liaison role
- Hands-on experience navigating ocean shipping carrier websites and online platforms for shipment bookings, tracking, documentation, and shipment management
- Experience accessing and working with USDA portals for applicable shipping, export, import, or regulatory documentation processes
- Experience using AES portals for Electronic Export Information (EEI) filing, export documentation, and compliance-related processes
- Strong understanding of freight forwarding operations, shipping regulations, customs procedures, and international trade documentation
- Proficiency in logistics management software, shipment tracking tools, ocean carrier websites, government portals, and Microsoft Office Suite
- Excellent verbal and written communication skills
- Ability to think critically and act quickly in high-pressure situations to resolve shipment issues
- Experience negotiating rates and terms with carriers, vendors, and port authorities
- Strong organizational skills to manage multiple shipments, stakeholders, and documentation accurately
- Bachelor's degree in Logistics, Supply Chain, Business Administration, or a related field (preferred but not required)
- IATA, FIATA, or other relevant freight forwarding and logistics certifications are preferred but not required
Benefits
Comp & perks- Remote work setup
- 9 pm - 6 am PHT shift schedule