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Codeway

IT Support Specialist

Codeway

. Provide hands-on IT support to colleagues across devices, accounts, connectivity, and SaaS .

Posted 11/5/2026full-timeBarcelona • SpainMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates hands-on IT support capabilities across devices and accounts, with a strong focus on macOS and SaaS management. Proficient in troubleshooting, device lifecycle management, and maintaining accurate asset records while fostering effective communication with colleagues of varying technical expertise.

Highest-signal resume keywords
IT Support ExperienceMacOS ProficiencySaaS ManagementJamf Pro ExposureTroubleshooting Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
IT SupportTroubleshootingDevice Lifecycle ManagementScriptingAPIsGoogle WorkspaceHardware KnowledgeNetworking FundamentalsMDM PlatformsITSM Platforms
Soft Skills
Communication SkillsPatienceCuriosity
Tools & Technologies
FreshserviceJamf ProIntuneKandjiOkta
Industry Keywords
HelpdeskTechnical RoleAsset ManagementOnboardingOffboarding

Tech Stack

Tools & technologies
ITSMJamfMacOSPython

About the role

Key responsibilities & impact
  • Provide hands-on IT support to colleagues across devices, accounts, connectivity, and SaaS
  • Support colleagues in person in Barcelona and remotely at other locations
  • Work the Freshservice support queue, resolve requests within agreed service levels, and escalate complex issues
  • Set up, deploy, and troubleshoot laptops, peripherals, and meeting room equipment
  • Run onboarding and offboarding end to end
  • Prepare equipment and access for new joiners and revoke leavers' access on schedule
  • Handle SaaS access requests according to the approval model
  • Support access reviews by identifying unused accounts, stale groups, and unnecessary permissions
  • Support the macOS fleet through Jamf Pro from enrollment to application deployment
  • Manage device lifecycle from procurement and enrollment through hand-off, repair, and retirement
  • Maintain accurate asset and license records across devices, accounts, and applications
  • Keep runbooks and internal documentation current
  • Identify recurring requests and improve their handling
  • Learn scripting and APIs to automate repetitive manual work
  • Build technical depth in support, endpoint engineering, identity, or security

Requirements

What you’ll need
  • Hands-on experience in IT support, helpdesk, or a similar technical role; internships, apprenticeships, student jobs, relevant personal projects, and strong new graduates are accepted
  • Technical education or a demonstrable self-taught foundation
  • Comfort with macOS as a primary platform
  • Curiosity about hardware, operating systems, and networking fundamentals
  • Familiarity with Google Workspace or a comparable productivity and collaboration platform
  • Patience and communication skills to support colleagues with different technical experience levels
  • Ability to troubleshoot methodically and understand system connections
  • Professional fluency in English
  • Willingness to continue developing technical skills
  • Spanish or Catalan is useful but not required
  • Nice to have: exposure to MDM platforms such as Jamf Pro, Intune, or Kandji
  • Nice to have: exposure to identity providers such as Okta, including basic user, group, and MFA administration
  • Nice to have: exposure to ITSM platforms such as Freshservice
  • Nice to have: basic scripting in Python, Bash, or similar, or a clear interest in learning

Benefits

Comp & perks
  • Full Private Health Insurance with unlimited coverage
  • Free breakfast and lunch every day at the in-office coffee shop
  • Barista coffee and healthy snacks all day
  • Monthly meal and transport support
  • Flexible schedule
  • High-end laptop, software, and gadgets
  • Gym membership
  • English and Spanish course support
  • Game corner
  • Pet adoption support covering essential vet costs in the first year
  • No dress code
  • Learning and certification budget with support to build relevant skills and credentials