IT Concierge Technician

Cogeco Connexion

. Provide remote IT assistance and resolve employee support issues .

Posted 9/17/2026full-timeColumbus • Ohio • United StatesMid-LevelSenior💰 $54,100 - $81,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in IT support, including troubleshooting and resolving issues related to desktops, laptops, and network connectivity. Capable of managing system configurations, backups, and documentation while ensuring effective communication and problem resolution.

Highest-signal resume keywords

Microsoft Office Suite ProficiencyActive Directory AdministrationWindows 10 & 11 ExperienceEnd-User SupportNetwork Troubleshooting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Desktop Hardware TroubleshootingSoftware Installation and ConfigurationSystem Performance MonitoringDiagnostic Utilities UsagePrinter Driver ManagementCore Desktop Image CreationWindows Server 2016 & 2019 ExperienceWireless Networking KnowledgeAntivirus Software MaintenanceBackup Integrity Monitoring

Soft Skills

Interpersonal SkillsOrganizational SkillsTime Management SkillsAnalytical SkillsCommunication Skills

Tools & Technologies

Help Desk Ticketing SystemGoogle WorkspaceVOIP Telephony Systems

Industry Keywords

IT SupportSystem ConfigurationPreventative MaintenanceEmail SecurityNetwork Security

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Provide remote IT assistance and resolve employee support issues
Escalate complex issues to higher-tier personnel
Take ownership of issues and follow through with end users and IT staff
Track support calls in the help desk ticketing system
Monitor daily system backups and ensure their integrity
Resolve application and software issues involving servers, databases, and mission-critical systems
Perform desktop-level hardware and software installations, upgrades, backups, and configuration
Record, track, and document problem-solving processes through final resolution
Create and maintain documentation for system configuration, mapping, processes, and service records
Ensure connectivity of servers, shared software, and applications
Monitor and test system performance and prepare performance reports
Perform preventative maintenance, including service packs, patches, hotfixes, antivirus software, and device cleaning
Use diagnostic utilities and troubleshooting techniques
Resolve or route email, network connectivity, computer, and application issues
Document and route support cases to appropriate groups
Participate in an on-call rotation

Requirements

What you’ll need

Proficiency with Microsoft Office Suite 2016 & 2019
Administration of Active Directory, Google Workspace, and VOIP telephony systems
Experience with Windows 10 & 11 and Windows Server 2016 & 2019
Technical and analytical skills
Organizational and time management skills
Interpersonal and communication skills
Working knowledge of wireless networking
End-user support and problem resolution for desktops, laptops, printers, and other devices
Computer and laptop hardware troubleshooting
Basic network and telecommunications connectivity troubleshooting
Knowledge of printer driver and queue creation, installation, management, and troubleshooting
Ability to create and maintain core desktop images using imaging software
Working knowledge of network, systems, and email security
Ability to participate in an on-call rotation

Benefits

Comp & perks

Flexibility
Discounted services
Attractive compensation packages
Benefits
Career development tools and opportunities
Professional development
Health and well-being support
Recruitment and application accommodations