Manager, Retail Footprint – Operations

Cogeco Connexion

. Oversee day-to-day productivity, operational standards, and growth of physical sales venues across the United States .

Posted 10/14/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing retail operations, driving revenue growth, and enhancing customer experiences across physical sales venues. Proficient in performance management, operational efficiency, and collaboration with cross-functional teams.

Highest-signal resume keywords

Retail ManagementPerformance ManagementOperational EfficiencyCustomer Journey ImprovementAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Business ManagementMerchandisingProject ManagementNegotiationData AnalysisInventory ControlCost ManagementVisual MerchandisingSales Performance TrackingFoot-Traffic Analysis

Soft Skills

CommunicationOrganizational SkillsRelationship DevelopmentProblem-SolvingTeam Engagement

Tools & Technologies

POS SystemsDigital ToolsPerformance Tracking Frameworks

Industry Keywords

Retail OperationsSales VenuesCustomer ExperienceHealth and Safety ProceduresVendor Management

About the role

Key responsibilities & impact

Oversee day-to-day productivity, operational standards, and growth of physical sales venues across the United States
Drive physical footprint revenue, location efficiency, customer journey improvements, and growth targets
Lead onsite supervisors and retail field agents through daily coaching and performance management
Identify foot-traffic trends and consumer behavior patterns and develop proactive solutions
Collaborate with third-party vendors, venue management, and cross-functional internal teams
Direct visual merchandising execution and ensure brand consistency across locations
Research and implement foot-traffic initiatives, retail store updates, pop-up sites, and event activations
Manage channel OPEX and drive cost efficiencies across physical outlets
Establish tracking frameworks and deliver location-level performance reports
Manage retail supplies, uniforms, promotional collateral, kiosk fixtures, and stock levels
Deploy and support digital tools and POS systems for field agents
Coordinate with marketing on local promotions and event tactics
Conduct site and equipment audits, verify inventory, control shrinkage, and optimize facility maintenance
Improve team engagement, workplace environment, and agent retention
Resolve customer and operational escalations while ensuring corporate safety standards
Track financial and sales performance and manage vendor and business-operation strategies
Update business processes to improve efficiency, productivity, and cost management
Handle customer and employee matters confidentially and escalate issues appropriately
Support timely, professional resolution of customer needs and concerns
Comply with company health and safety procedures and use required personal protective equipment

Requirements

What you’ll need

College diploma/university degree in Business, Management, Merchandising, or equivalent experience
5–10 years of management experience
Industry-specific background and thorough understanding
5–10 years of experience leading frontline and second-level sales and supervisory teams
Excellent communication, organizational, project management, and relationship development skills
Demonstrated analytical abilities with attention to detail and initiative
Strong negotiation and facilitation skills
Ability to work independently and manage time effectively
May be required to work at exhibits and shows
Ability to manage conflicting deadlines and multiple demands under frequent interruptions
Required to work flexible weekday and weekend hours
Ability to lift up to 50 pounds
Able to travel 50% across the US

Benefits

Comp & perks

Professional development opportunities
Health and well-being prioritized
Workplace safety support
Personal protective equipment provided
Equal opportunity workplace
Application/recruitment accommodations available