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Service Management Business Analyst
Cogent People. Support service management activities across multiple release trains .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in business and functional analysis, with a strong focus on functional design and business process design. Proven ability to support test planning and execution in a SAFe Agile environment while ensuring effective communication and collaboration across teams.
Highest-signal resume keywords
Business AnalysisFunctional DesignSAFe Agile EnvironmentTest Planning and ExecutionPublic Trust Clearance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business Process DesignFunctional Requirements DocumentationTest Case ReviewTracking Artifacts MaintenanceQuality Assurance Support
Soft Skills
Attention to DetailExcellent Communication SkillsTime ManagementCollaboration
Certifications & Qualifications
Public Trust Clearance
Industry Keywords
Federal GovernmentHealthcare DomainRegulated EnvironmentsClient-Facing ExperienceCMS Experience
About the role
Key responsibilities & impact- Support service management activities across multiple release trains
- Document business processes and functional requirements
- Coordinate test planning and execution
- Facilitate cross-team communication, including client stakeholders
- Create and maintain tracking artifacts
- Assist with test case review and execution
- Support a mission-critical large-scale system serving the Federal Government in the healthcare domain
Requirements
What you’ll need- 2+ years of experience in business and functional analysis
- 2+ years of experience in functional design and business process design
- Experience working with QA teams, supporting test planning and execution
- Experience operating in a SAFe Agile environment, across multiple teams and release trains
- Strong attention to detail with a commitment to delivering high-quality and accurate work
- Excellent communication skills, both written and verbal, with the ability to collaborate effectively across teams
- Proven ability to manage time and prioritize tasks in a fast-paced environment
- Candidates must have lived in the U.S. for at least 3 of the past 5 years
- Must be authorized to work in the U.S. (Citizen, Permanent Resident, or EAD)
- Must already be authorized to work in the U.S.; no sponsorship is offered
- Public Trust Clearance or ability to obtain
- Preferred: Experience in federal government programs or regulated environments; CMS experience preferred
- Preferred: Experience in a client-facing position is highly desired
Benefits
Comp & perks- Health, Dental, and Vision Insurance: Comprehensive coverage
- 401(k) Plan: Matching contributions
- Company-paid life insurance
- Company-paid short-term disability insurance
- Company-paid long-term disability insurance
- 3 weeks of PTO annually
- 10 holidays
- Career development opportunities
- Collaborative, growth-driven environment
- Supportive, inclusive culture