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Administrative Assistant – Back Office
Cogna Educação. Handle support tickets submitted through the platform by students and internal units .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a proactive approach to problem-solving and effective communication. Capable of adapting to change while maintaining organizational efficiency and fostering collaboration.
Highest-signal resume keywords
Customer Service TrainingProficiency In Microsoft Office SuiteStrong Organizational SkillsNonviolent CommunicationEmotional Intelligence
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceProblem-SolvingMicrosoft Office Suite
Soft Skills
Organizational SkillsAdaptabilityInterpersonal SkillsCreative ThinkingResilience
Certifications & Qualifications
High School Diploma
Industry Keywords
Support TicketsCollaborationClear Communication
About the role
Key responsibilities & impact- Handle support tickets submitted through the platform by students and internal units
- Assist with resolving customer issues and requests
- Work collaboratively to achieve the company’s goals
- Maintain clear and concise verbal and written communication
Requirements
What you’ll need- High school diploma
- Customer Service training or courses
- Proficiency in Microsoft Office Suite
- Strong organizational skills and ability to adapt to change
- Proactive approach to problem-solving
- Innovation, commitment, flexibility, emotional intelligence, creative thinking, ownership mindset, interpersonal skills, and resilience
- Nonviolent Communication
Benefits
Comp & perks- Profit-sharing program
- Meal or food allowance provided through a flexible benefits card
- Medical insurance, including dependent coverage and copayments
- Dental insurance
- Undergraduate and graduate scholarships for the employee and dependents
- Birthday day off
- SESC partnership
- Univers pharmacy partnership with discounts on medications
- Corporate university with free learning tracks and courses
- Wellhub (formerly Gympass)
- Ninho Program for families expecting a new baby
- Valoriza — Internal Recruitment Program