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Cogna Educação

Administrative Assistant – Back Office

Cogna Educação

. Handle support tickets submitted through the platform by students and internal units .

Posted 10/9/2026full-timeValinhos • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on problem-solving and effective communication. Capable of managing support tickets and collaborating with teams to enhance student satisfaction and operational efficiency.

Highest-signal resume keywords
Customer Service TrainingProactive Problem-SolvingStrong Organizational SkillsMicrosoft Office KnowledgeNonviolent Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Emotional IntelligenceCreative ThinkingInterpersonal SkillsFlexibilityResilience
Certifications & Qualifications
High School Diploma
Industry Keywords
Support TicketsCustomer SatisfactionAcademic JourneyTeam CollaborationStrategic Objectives

About the role

Key responsibilities & impact
  • Handle support tickets submitted through the platform by students and internal units
  • Manage tickets related to every stage of the academic journey, from enrollment through graduation
  • Answer questions and provide support on financial and academic matters
  • Proactively assist in identifying and resolving customer issues and requests
  • Resolve issues while minimizing impacts and ensuring customer/student satisfaction
  • Contribute to teamwork and the company’s and team’s strategic objectives
  • Collaborate with colleagues and other departments on operations and customer/student service
  • Maintain clear, objective, professional, and empathetic oral and written communication
  • Ensure interactions are understandable, direct, and respectful
  • Provide high-quality service to meet students’ academic and financial needs
  • Resolve problems efficiently, ensuring satisfaction and loyalty
  • Work collaboratively with the team to achieve targets

Requirements

What you’ll need
  • High school diploma
  • Customer Service courses or training
  • Knowledge of Microsoft Office
  • Strong organizational skills and ability to adapt to change
  • Proactive approach to problem-solving
  • Innovation, commitment, flexibility, emotional intelligence, creative thinking, ownership mindset, interpersonal skills, and resilience
  • Nonviolent Communication

Benefits

Comp & perks
  • Profit-sharing
  • Meal or food allowance provided through a flexible benefits card
  • Health insurance with dependent coverage and copayments
  • Dental insurance
  • Undergraduate and graduate study scholarships for employees and dependents
  • Birthday day off
  • SESC partnership
  • Univers pharmacy partnership with discounts on medications
  • Corporate university with free learning tracks and courses
  • Wellhub (formerly Gympass)
  • Ninho Program for families expecting a new baby
  • Valoriza – Internal Recruitment Program