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Junior E-Learning Operations Analyst
Cogna Educação. Coordinate requests and communication between Voomp’s academic team, other Voomp departments, and Cogna business areas .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong organizational and communication capabilities, with proficiency in Microsoft Office 365 and Excel, and experience in managing relationships with customers and partners. Contributes to project coordination and documentation of best practices within academic and collaborative environments.
Highest-signal resume keywords
Bachelor's DegreeMicrosoft Office 365ExcelCommunication Tools (CRM)Customer Service
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisDocument ManagementProject CoordinationWorkflow OrganizationReport Preparation
Soft Skills
Verbal CommunicationWritten CommunicationCollaborationInterpersonal Skills
Tools & Technologies
Online Collaboration Platforms
Industry Keywords
Academic ProcessesRelationship ManagementInnovation Initiatives
About the role
Key responsibilities & impact- Coordinate requests and communication between Voomp’s academic team, other Voomp departments, and Cogna business areas
- Support the preparation of reports and data analyses related to ongoing projects
- Assist with document management and the organization of files for projects in progress
- Collaborate in scheduling meetings and facilitating communication between the academic team and content creators
- Assist with internal communication between Voomp and Cogna and external communication between Voomp and content creators
- Participate in innovation initiatives and new projects, contributing to workflow organization
- Assist with service and support for content creators by answering questions and providing guidance on academic processes
- Contribute to documenting and recording administrative best practices within the academic department
Requirements
What you’ll need- Completed bachelor’s degree, preferably in Engineering, Business Administration, or Information Technology
- Intermediate proficiency in Microsoft Office 365 and Excel
- Familiarity with communication tools (CRM) and online collaboration platforms
- Strong verbal and written communication skills
- Experience with or knowledge of customer and partner service and relationship management
Benefits
Comp & perks- Profit-sharing program
- Meal or food allowance provided through a flexible benefits card
- Medical insurance, including dependent coverage and co-payments
- Dental insurance
- Undergraduate and graduate scholarships for employees and dependents
- Birthday day off
- SESC membership
- Univers pharmacy partnership with discounts on medications
- Corporate university offering free learning tracks and courses
- Wellhub (formerly Gympass)
- Ninho Program for families expecting a new baby
- Valoriza – Internal Recruitment Program