Customer Success Manager – Account Manager

Cognisys

. Own a portfolio of established clients .

Posted 10/14/2026full-timeRemote • South AfricaMid-LevelSenior💰 ZAR 650,000 - ZAR 800,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing client accounts, building strong relationships, and driving account growth through upselling and cross-selling opportunities. Proficient in maintaining accurate CRM records and collaborating with internal teams to ensure client satisfaction and retention.

Highest-signal resume keywords

Client Account ManagementUpsell And Cross-Sell OpportunitiesCRM Record ManagementCybersecurity KnowledgeStakeholder Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account DevelopmentRevenue RetentionPipeline ManagementContract ManagementVulnerability Management

Soft Skills

Proactive Problem SolvingClear CommunicationRelationship BuildingCollaborationIndependence

Tools & Technologies

CRM System

Industry Keywords

CybersecurityIT ServicesPenetration TestingManaged Security ServicesISO 27001SOC 2

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Own a portfolio of established clients
Build strong, long-term client relationships
Support clients’ evolving cybersecurity needs
Identify opportunities to grow client partnerships
Understand client priorities and ensure they receive value from services
Manage renewals, contract extensions and account retention
Identify relevant upsell and cross-sell opportunities
Coordinate with consulting, delivery, project management, technical delivery and sales teams
Maintain regular client engagement
Maintain accurate account plans, CRM records and pipeline information
Identify risks to client satisfaction or retention early
Take ownership of resolving client issues
Become a reliable point of contact for client needs

Requirements

What you’ll need

Experience managing existing client accounts, building trusted relationships and maintaining regular engagement with key stakeholders
Ability to identify upsell and cross-sell opportunities, support account growth and manage renewals and contract extensions
Understanding of revenue retention, account development, pipeline management and commercial objectives
Proactive, solutions-focused approach to client needs
Ability to identify issues early and coordinate appropriate action
Experience working with internal teams such as project management, consulting, technical delivery or sales
Clear written and verbal communication skills
Ability to engage clients and internal stakeholders professionally
Ability to manage multiple accounts and maintain accurate CRM records
Ability to manage renewals, contracts and follow-up actions
Ability to work independently, manage priorities and collaborate across locations and time zones
Interest in cybersecurity and willingness to learn about the company’s services
Experience in cybersecurity, IT services or technology sector is desirable
Exposure to penetration testing, vulnerability management, managed security services or GRC consulting is desirable
Familiarity with ISO 27001 and SOC 2 is desirable
Experience using a CRM system for account activity, opportunities, renewals and pipeline reporting is desirable

Benefits

Comp & perks

25 days annual leave per year plus 12 South African public holidays
1 day of paid leave for your Birthday
Individual healthcare insurance plan
Access to an employee mental health and wellbeing platform
£2,000 annual training budget
Up to £2,000 per successful referral
Fully remote work from South Africa
Collaborative and innovative team environment
Professional growth encouraged
Reasonable adjustments for individual needs