Customer Success Manager – Account Manager

Cognisys

. Own a portfolio of established North American clients .

Posted 10/14/2026full-timeRemote • United StatesMid-LevelSenior💰 $80,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing client accounts, building strong relationships, and driving revenue retention through upselling and cross-selling strategies. Proficient in coordinating with cross-functional teams to deliver high-quality client experiences while maintaining accurate CRM records and account plans.

Highest-signal resume keywords

Client Account ManagementUpsell And Cross-Sell StrategiesRevenue RetentionCRM System ExperienceCybersecurity Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account DevelopmentPipeline ManagementContract ManagementRisk IdentificationClient Satisfaction Management

Soft Skills

Clear CommunicationProactive Problem SolvingRelationship BuildingCollaboration Across TeamsIndependent Work

Tools & Technologies

CRM System

Certifications & Qualifications

ISO 27001SOC 2

Industry Keywords

CybersecurityIT ServicesTechnology SectorPenetration TestingVulnerability ManagementManaged Security ServicesGRC ConsultingUS B2B Services Market

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Own a portfolio of established North American clients
Build strong client relationships and support evolving cybersecurity needs
Identify opportunities to grow client partnerships through upsell and cross-sell
Understand client priorities and ensure they receive value from Cognisys services
Manage renewals and contract extensions
Coordinate with consulting, project management, technical delivery and sales teams
Act as a trusted point of contact for client accounts
Help clients navigate security and compliance priorities
Deliver a consistent, high-quality client experience
Maintain accurate account plans, CRM records and pipeline information
Identify risks to client satisfaction or retention and take ownership of resolving them
Support predictable revenue retention and sustainable portfolio growth

Requirements

What you’ll need

Experience managing existing client accounts, building trusted relationships and maintaining regular engagement with key stakeholders
Ability to identify upsell and cross-sell opportunities, support account growth and manage renewals and contract extensions
Understanding of revenue retention, account development, pipeline management and commercial objectives
Proactive, solutions-focused approach to client needs and ability to coordinate appropriate action
Experience working with internal teams such as project management, consulting, technical delivery or sales
Clear written and verbal communication skills
Ability to manage multiple accounts, maintain accurate CRM records and manage renewals, contracts and follow-up actions
Ability to work independently, manage priorities and collaborate across locations and time zones
Experience in cybersecurity, IT services or technology sector desirable
Exposure to penetration testing, vulnerability management, managed security services or GRC consulting desirable
Familiarity with ISO 27001 and SOC 2 desirable
Experience using a CRM system desirable
Experience managing North American business customers and familiarity with the US B2B services market desirable

Benefits

Comp & perks

22 days PTO per year plus 11 American bank holidays
1 day of paid leave for your Birthday
Individual access to a healthcare and life insurance plan
Employee mental health and wellbeing platform
2% employer contributions to the Fidelity 401k scheme
£2,000 annual training budget
Up to £2,000 per successful referral
Fully remote work