Manager, People Ops – Automation

Coinbase

. Lead how the People Operations function runs, including the systems, signals, and service model powering the employee experience .

Posted 10/30/2026full-timeRemote • United StatesSeniorLead💰 $185,915 - $195,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading People Operations by leveraging AI and data-driven insights to enhance HR service delivery and employee experience. Proven ability to manage complex cross-functional projects and implement scalable solutions in a global organization.

Highest-signal resume keywords

People Operations LeadershipAI-Powered Service DeliveryProgram Management FundamentalsHR Technology PartnershipData-Driven Decision Making

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HR Program ManagementProcess ImprovementOperational Workflow RedesignData AnalysisChange Management

Soft Skills

Excellent CommunicationJudgmentDiscretion

Tools & Technologies

WorkdayJiraLibreChatGeminiGlean

Industry Keywords

Employee ExperienceService DeliveryCross-Functional LeadershipGenerative AIKnowledge Management

About the role

Key responsibilities & impact

Lead how the People Operations function runs, including the systems, signals, and service model powering the employee experience
Use AI and predictive insight to anticipate organizational needs
Lead a team that turns insights into scalable, human-centered solutions
Own the design, execution, and continuous improvement of HR service delivery
Partner with People Operations, IT, Payroll, HR M&A, and HR Business Partners
Use Jira, Workday, ticketing trends, service-level data, employee experience signals, and capacity data to anticipate operational needs
Build and scale AI-powered service delivery, knowledge management, case management, and employee lifecycle workflows
Advise Centers of Excellence and align HR functions to business priorities
Translate cross-functional needs into process maps, requirements, success metrics, operating procedures, and launch plans
Lead and develop a team using data and AI for daily decision-making
Tie process and automation investments to efficiency gains, cost, risk reduction, and employee experience improvements

Requirements

What you’ll need

7+ years of experience in People Operations, HR program management, operations strategy, process improvement, HR technology, or a related field, including complex cross-functional portfolio leadership
Demonstrated track record of using AI and automation to redesign operational workflows at scale in a global organization
Strong program management fundamentals: prioritization, governance, dependency management, executive communication, and delivery through ambiguity
Experience partnering with HR technology teams on requirements, testing, data quality, controls, and change adoption for Workday, Jira, or similar platforms
Data-driven, systems-level thinking connecting operational metrics to investment decisions, employee experience, risk, and business outcomes
Excellent communication, judgment, and discretion with sensitive employee and business information
Responsible use of generative AI, maintaining human oversight
Ability to use generative AI tools and copilots such as LibreChat, Gemini, and Glean in daily workflows
Ability to continuously learn as tools evolve and apply human-in-the-loop practices

Benefits

Comp & perks

Equity eligibility
Bonus eligibility
Medical insurance
Dental insurance
Vision insurance
401(k)
Quarterly in-person working sessions called “surges”