Market Operations Specialist

Coinbase

. Provide frontline operational support across the Coinbase Derivatives Exchange (CDE) and Deribit .

Posted 9/22/2026full-timeRemote • United StatesJunior💰 $112,965 - $132,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in operational support for electronic trading and clearing systems, with a strong focus on error trade analysis, customer inquiry resolution, and process improvement. Proficient in coordinating product launches and platform updates while maintaining high-quality support in fast-paced environments.

Highest-signal resume keywords

Operational SupportError Trade AnalysisFinancial Markets OperationsProduct Knowledge of Futures or OptionsMulti-Channel Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Error Trade AnalysisTechnical Problem DiagnosisOperational Process ImprovementSQLNetwork Protocols

Soft Skills

CommunicationProblem-SolvingQuality Under Pressure

Tools & Technologies

SalesforceJIRAFIX Protocol

Industry Keywords

Electronic TradingClearing SystemsPrediction MarketsEvent Contracts

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Provide frontline operational support across the Coinbase Derivatives Exchange (CDE) and Deribit
Own real-time functional and technical support for electronic trading, clearing systems, and exchange applications
Investigate and resolve customer inquiries concerning exchange functionality, market events, connectivity, product schedules, and business technology
Support internal and external investigations tied to exchange operations, including error trade analysis and resolution
Coordinate with product and development teams to launch products and implement platform updates
Execute deployment testing in pre-production environments to protect production environments
Support client and vendor onboarding and ongoing operational enablement across both exchanges, including prediction markets and event contracts listed on CDE
Identify, document, and recommend operational process improvements aligned with business objectives and platform growth

Requirements

What you’ll need

BA/BS in Information Systems, Economics, Finance, or a technical field
1+ years of experience in financial markets operations or a technical operations role
Product and operational knowledge of listed futures or options
Hands-on experience with error trade analysis and resolution
Ability to diagnose and articulate complex technical problems and solutions to technical and non-technical audiences
Experience delivering multi-channel support (voice, email, chat)
Ability to maintain quality under high-volume, time-sensitive conditions
Familiarity with prediction markets, event contracts, FIX protocol, network protocols, SQL, or CRM tools such as Salesforce and JIRA is a plus
Responsible use of generative AI with human oversight

Benefits

Comp & perks

Equity eligibility
Bonus eligibility
Medical insurance
Dental insurance
Vision insurance
401(k)
Quarterly in-person working sessions (“surges”)
Reasonable accommodations for individuals with disabilities
Free compatible screen reader and tutorial for applicants needing screen-reading technology