Senior Operations Associate

Coinbase

. Own day-to-day operational support for strategic partners .

Posted 11/4/2026full-timeRemote • United StatesSenior💰 $151,895 - $178,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in operational support for strategic partners, with a strong focus on billing management, technical account management, and data analysis. Proven ability to communicate effectively with stakeholders and deliver actionable insights to enhance partner engagement and performance.

Highest-signal resume keywords

Customer Operations ExperienceTechnical Account ManagementPayments Infrastructure KnowledgeAnalytical SkillsIssue Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Billing ManagementReportingData AnalysisOperational SupportWorkflow AutomationTechnical Escalation ManagementAccount ManagementPartner OnboardingTransaction Volume TrackingGenerative AI Oversight

Soft Skills

Proactive CommunicationClear AccountabilityCollaborationProblem-SolvingStakeholder Engagement

Industry Keywords

PSPFintechBankingCryptoDigital WalletsCross-Border PaymentsPayment RailsStablecoinsEnterprise CustomersOperational Performance

Tech Stack

Tools & technologies

Ruby on Rails

About the role

Key responsibilities & impact

Own day-to-day operational support for strategic partners
Provide clear accountability, proactive communication, and timely follow-through
Manage billing inquiries and discrepancies with Finance
Ensure invoices reflect agreed commercial terms and resolve issues promptly
Coordinate technical support and escalations with Engineering and Solutions Architecture
Track issues through resolution and keep partners informed
Deliver monthly partner reporting on transaction volume, product usage, fees, and operational performance
Highlight trends, risks, and growth opportunities
Support onboarding, post-launch adoption, business reviews, and ongoing account planning with Sales and Account Management
Build repeatable workflows, playbooks, and automation for common partner needs
Reduce manual work and improve response times as the partner base scales
Own operational engagement for strategic and high-growth PSP, fintech, and bank partners building on Coinbase's platform
Collaborate with Sales, Product, Engineering, and Finance to resolve issues, grow partner usage, and deliver lasting value from Coinbase infrastructure

Requirements

What you’ll need

5+ years of experience in customer operations, partner operations, technical account management, or customer success at a PSP, fintech, bank, or crypto company
Experience supporting strategic enterprise customers across billing, reporting, technical escalations, and ongoing account management
Track record of resolving complex issues across technical and business teams
Working knowledge of payments infrastructure, including stablecoins, cross-border payments, payment rails, and digital wallets
Ability to explain operational and technical issues clearly to partner teams and senior stakeholders
Strong analytical skills
Experience turning transaction, usage, and billing data into accurate reports and actionable recommendations
Responsible use of generative AI with human oversight
Must be based in the USA

Benefits

Comp & perks

Equity eligibility
Bonus eligibility
Medical insurance
Dental insurance
Vision insurance
401(k)
Quarterly in-person working sessions (“surges”)
Reasonable accommodations for individuals with disabilities
Equal opportunity employment protections