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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in building and operating full-stack web applications using React, TypeScript, and Go, with a strong focus on customer experience and integration of AI/ML capabilities. Proven ability to collaborate across teams to deliver measurable outcomes while maintaining operational reliability and engineering rigor.
Highest-signal resume keywords
Full-Stack Web Application DevelopmentReact Frontend FrameworkTypeScript ProficiencyGo Backend API DevelopmentAI/ML Integration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Full-Stack DevelopmentAPI DesignObservabilityDebuggingOperational ReliabilityTesting PracticesIncident ResponseCustomer Experience DesignDistributed SystemsMetrics Analysis
Soft Skills
CollaborationMentoringProblem-SolvingCommunicationAdaptability
Tools & Technologies
LibreChatGeminiGleanCI/CD ToolsMonitoring Tools
Industry Keywords
Customer ExperienceSelf-Serve SupportAssisted-Support ExperiencesCross-Functional TeamsHuman-in-the-Loop Practices
Tech Stack
Tools & technologiesDistributed SystemsReactTypeScriptGo
About the role
Key responsibilities & impact- Build end-to-end full-stack features across React/TypeScript frontends and Go backend services for Help Center, chat, and agent-facing workflows
- Partner with Product, Design, CX Ops, and engineering teams to create self-serve and assisted-support experiences
- Own APIs, service integrations, and UI flows connecting Surfaces with CEE Foundations and Intelligence capabilities
- Drive customer experience outcomes through experimentation, instrumentation, and iterative delivery
- Use metrics including containment, AtR, CSAT, and escalation rates
- Integrate AI/ML and vendor capabilities into customer and agent experiences with guardrails, observability, and rollout discipline
- Participate in on-call rotations, incident response, debugging, and reliability improvements
- Mentor engineers on full-stack design, testing, and deployment practices
Requirements
What you’ll need- 5+ years of software engineering experience building and operating production full-stack web applications
- Hands-on proficiency in React or similar modern frontend frameworks, TypeScript, and backend API development in Go
- Experience designing and shipping customer-facing experiences in partnership with Product and Design
- Experience with distributed systems and production fundamentals, including API design, caching, observability, debugging, incident response, and operational reliability
- Experience integrating AI/ML or third-party platform capabilities into production applications
- Engineering rigor around guardrails, testing, and rollout
- Track record of delivering measurable product outcomes across cross-functional teams
- Ability to translate ambiguous problem spaces into shipped solutions
- Responsible use of generative AI tools and copilots such as LibreChat, Gemini, and Glean
- Ability to apply human-in-the-loop practices and maintain human oversight
- Ability to work remotely in Brazil
Benefits
Comp & perks- Equity and bonus eligibility
- Medical, dental, and vision benefits
- Quarterly in-person working sessions (“surges”)
- Reasonable accommodations for individuals with disabilities
- Free compatible screen reader for applicants needing screen-reading technology
