Social Support Specialist I

Coinbase

. Provide social support as a Social Support Specialist I within Coinbase’s Customer Experience organization .

Posted 11/4/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in using generative AI tools and applying human-in-the-loop practices to enhance efficiency and deliver business-ready outputs. Focuses on continuous learning and measurable improvements in cost and quality.

Highest-signal resume keywords

Generative AI Tools UsageHuman-In-The-Loop PracticesEfficiency ImprovementCost ReductionQuality Enhancement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Tools & Technologies

LibreChatGeminiGlean

Industry Keywords

Social SupportCustomer ExperienceBusiness-Ready Outputs

About the role

Key responsibilities & impact

Provide social support as a Social Support Specialist I within Coinbase’s Customer Experience organization
Use generative AI tools and copilots in daily workflows
Apply human-in-the-loop practices to produce business-ready outputs
Drive measurable improvements in efficiency, cost, and quality

Requirements

What you’ll need

Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows
Continuously learn as tools evolve
Apply human-in-the-loop practices to deliver business-ready outputs
Drive measurable improvements in efficiency, cost, and quality
Candidates may submit a maximum of 3 applications within a 6-month period

Benefits

Comp & perks

Quarterly in-person working sessions called “surges”
Remote-first work environment