Customer Success Manager

CoinsPaid

. Own strategic client relationships as the trusted advisor and primary relationship owner for merchants in the portfolio .

Posted 10/30/2026full-timeHybridMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Strategic Account Management and Customer Success, with a focus on developing measurable account plans and driving product adoption. Proficient in analyzing performance data to identify growth opportunities and effectively communicate with C-level stakeholders.

Highest-signal resume keywords

Strategic Account ManagementCustomer Success ManagementB2B Client EngagementData Analysis for Growth PlansFluency in Russian and English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account PlanningPerformance AnalysisGrowth Target AchievementAPI UnderstandingCrypto Payment Solutions

Soft Skills

Strong JudgmentResilienceEffective Communication

Industry Keywords

Client Relationship ManagementC-Level EngagementMarket InsightsOperational CoordinationRegulated Environments

About the role

Key responsibilities & impact

Own strategic client relationships as the trusted advisor and primary relationship owner for merchants in the portfolio
Align executive stakeholders around shared goals and long-term account plans
Identify opportunities to expand product adoption, processing volumes, and revenue
Develop measurable account plans, executive roadmaps, and quarterly business reviews
Analyze account performance and merchant trends to identify growth opportunities and anticipate risks
Coordinate Operational Account Management, Product, Compliance, Legal, and Support teams to address client needs and remove blockers
Track issues through to resolution
Represent merchant feedback and market insights internally to inform product development, positioning, and feature priorities
Advise clients on crypto payment industry developments and effective adoption of crypto payment solutions

Requirements

What you’ll need

At least 5 years of experience in Customer Success or Strategic/Key Account Management, managing B2B clients
Experience owning major or enterprise client relationships, including direct engagement with C-level stakeholders
Track record of meeting growth targets and developing account plans that increase adoption, volumes, revenue, and retention
Confidence discussing both business goals and technical topics with clients
Working business understanding of APIs is an advantage
Ability to analyze client and performance data independently and turn findings into practical growth plans
Strong judgment and resilience in fast-changing, regulated environments, with the ability to anticipate risks and guide clients through change
Willingness to travel several times a year for industry events and client visits, depending on business needs
Fluency in both Russian and English

Benefits

Comp & perks

Benefit Bar – up to €230/month flexible monthly budget for sports, mental health, coworking, home office, or medical-related expenses
Optional offices and relocation support
Flexible, async-friendly environment
Budget for courses, certifications, and professional development
Language learning support
Cross-team learning and knowledge sharing
Medical insurance or reimbursement depending on location
Access to mental health support
Financial support for important life events
Merch shop with rewards system
Team offsites and company events