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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading Technology Operations transformation, focusing on Platform Engineering, operational resilience, and service management. Proven ability to manage cross-functional teams, drive organizational improvements, and ensure compliance with regulatory standards.
Highest-signal resume keywords
Leadership Experience in Technology OperationsDevOps and Platform Engineering TransformationOperational Resilience and Business ContinuityIT and Service Management ExpertiseStakeholder Management and Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technology Operations StrategyService ManagementIncident and Problem ManagementChange ManagementOperational Metrics DefinitionDisaster RecoveryRisk ManagementBudget ManagementAutomationProduction Ownership Models
Soft Skills
Strong Communication SkillsStakeholder ManagementLeadership DevelopmentStrategic ThinkingProblem-Solving
Industry Keywords
FintechRegulated EnvironmentsOperational ControlsDORAProduction-Critical Systems
About the role
Key responsibilities & impact- Lead the transformation of Technology Operations across Platform/DevOps, Corporate IT and Operational Excellence
- Define the Technology Operations strategy, target operating model, organizational structure, responsibilities, priorities and transformation roadmap
- Lead multiple established technology functions through Heads, Leads and other managers
- Evolve DevOps toward a Platform Engineering model that reduces operational toil and increases self-service
- Establish a “you build it, you own it” production ownership model with Engineering
- Develop Service Management toward Operational Excellence, including service ownership, incident and problem management, risk-based change governance and systemic failure reduction
- Transform Corporate IT toward a secure, automated employee technology model
- Assess organizational, technology and operating-model gaps and turn them into improvement initiatives
- Improve the maturity, reliability, scalability and efficiency of technology operations supporting production-critical systems
- Define operational metrics and use them to measure transformation outcomes and drive improvements
- Own digital operational resilience, including business continuity, disaster recovery, backup and restoration, resilience testing, recovery objectives and crisis readiness
- Partner with Security, Risk and Compliance on ICT risk management, third-party risk, audit readiness and regulatory remediation
- Ensure operational and technology risks are identified, prioritized and addressed
- Support audits, certifications, regulatory requirements and relevant controls
- Own and optimize budgets, technology vendors, infrastructure investments and external partnerships
- Partner with Engineering, Security, Risk, Compliance, Product, Finance and other business functions
- Represent Technology Operations in cross-functional and executive discussions
- Prepare the technology organization for growth, increasingly complex enterprise customers, new products and a larger engineering organization
- Develop Heads and Leads and deliver measurable improvements within the first 6–12 months
Requirements
What you’ll need- Significant leadership experience in Technology Operations, IT Operations, Infrastructure & Operations, Platform/Production Operations, Platform Engineering or a comparable technology function
- Experience as a manager of managers, with responsibility for several teams or functions through Heads, Engineering Managers, Team Leads or equivalent leadership roles
- Previous experience as a Technology Director, VP/Head of Technology Operations, Platform/Infrastructure leader or comparable senior role within a product engineering organization
- Proven examples of significant organizational or technology transformation
- Experience leading or evolving DevOps, SRE or infrastructure capabilities toward Platform Engineering, including developer self-service, automation and reduction of operational toil
- Strong understanding of modern production ownership models and the relationship between Platform Engineering and product engineering teams
- Experience with production-critical systems where availability, reliability, security and operational failures have direct business impact
- Experience with IT and Service Management, including incident, problem and change management
- Experience transforming Corporate IT or employee technology environments, including identity/access lifecycle, endpoint/device management, automation, governance and employee self-service
- Practical experience with business continuity, disaster recovery and operational resilience, including BIA, RTO/RPO, backup and restoration, resilience testing and remediation
- Experience working with Security, Risk and Compliance teams and managing technology and operational risks
- Exposure to audits, certifications, regulatory requirements and operational controls relevant to financial institutions or regulated environments
- Working knowledge of technology-operations regulatory frameworks in financial services, such as DORA, is a plus
- Experience managing budgets, vendors, contracts and technology investments
- Ability to operate effectively when requirements, organizational boundaries or the final solution are not fully defined
- Track record of developing leaders and building autonomous teams
- Ability to move between strategic topics and operational problems
- Strong stakeholder management and communication skills
- Experience in fintech, payments, banking, financial infrastructure or another regulated and production-critical technology environment would be highly valuable
Benefits
Comp & perks- Benefit Bar – up to €230/month
- Fully remote work from almost anywhere
- Optional offices and relocation support
- Flexible, async-friendly environment
- Budget for courses, certifications, and professional development
- Language learning support
- Cross-team learning and knowledge sharing
- Medical insurance or reimbursement depending on location
- Access to mental health support
- Financial support for important life events
- Merch shop with rewards system
- Team offsites and company events