Customer Value Manager

CoLab Software

. Lead adoption and value realization for CoLab’s largest and most complex global customers .

Posted 10/23/2026full-timeRemote • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in driving customer success and value realization for complex global accounts, leveraging strong analytical skills and business acumen to manage enterprise relationships and adoption strategies effectively.

Highest-signal resume keywords

Customer Success ManagementEnterprise Account ManagementChange ManagementData AnalysisStakeholder Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Journey OrchestrationValue RealizationForecastingCommercial NegotiationProduct Development LifecycleWorkflow ShapingSaaS Environment ExperienceRisk MitigationContract ManagementPLM and CAD Experience

Soft Skills

Strong Executive PresenceCommunication SkillsHighly OrganizedData-DrivenAccountability

Certifications & Qualifications

Change Management Certification

Industry Keywords

Enterprise TransformationFortune 1000 AccountsHigh-ACV SaaSProcurement ProcessesSecurity Compliance

About the role

Key responsibilities & impact

Lead adoption and value realization for CoLab’s largest and most complex global customers
Research customers, define readiness requirements and baseline value metrics, and present tailored onboarding plans
Build and manage Customer Value Plans tied to customer business goals
Understand customer industries, objectives, organizational structures, stakeholders, technology stacks, and engineering workflows
Project-manage timelines, stakeholders, and adoption milestones
Become an expert CoLab power user and maintain product expertise as functionality evolves
Consult on engineering collaboration, design, review, and product-release workflows
Own CoLab configuration aligned with customer workflows and expand use cases
Drive adoption and change management through stakeholder relationships, training, and enablement
Analyze usage data and customer metrics to quantify business impact
Own Quarterly Partnership Review strategy and presentations with champions, Executive Sponsors, and Account Teams
Lead account teams involving Customer Success Engineers, Forward Deployed Engineers, Sales, and Product
Identify, communicate, and mitigate risks; define action plans and escalate when needed
Own gross revenue retention and non-expansion renewals, including forecasting, negotiation, and contract signature
Partner with Account Executives on account growth and renewal strategies
Navigate complex procurement, security, and compliance processes

Requirements

What you’ll need

7+ years in Customer Success, Strategic Consulting, or Enterprise Account Management
Proven success driving enterprise transformation and value realization across global Fortune 1000 accounts
Experience with customer journey orchestration and success planning in a high-ACV SaaS environment
Track record of partnering with Sales on multi-threaded expansion strategies in large, complex organizations
Familiarity with complex procurement, security, and compliance processes in enterprise accounts
Strong executive presence and communication skills
Comfort operating in fast-paced, high-growth environments
Highly organized, data-driven, and accountable
Willingness to travel up to 25% of the time
Degree in engineering, or equivalent hands-on experience as a practicing engineer in a product development environment
Working knowledge of the product development lifecycle, from decomposition and design through verification and validation
Ability to break down complex customer situations, challenge assumptions, analyze data, and make well-reasoned recommendations
Experience managing complex enterprise relationships in a technical, customer-facing role
Experience driving adoption and change in enterprise engineering organizations, including workflow shaping, training, enablement, and stakeholder mobilization
Business acumen and analytical rigor
Ability to mobilize internal resources and drive outcomes without direct authority
Experience owning renewals, including forecasting, commercial negotiation, and contract signature
Nice to have: hands-on PLM and CAD experience
Nice to have: formal change management training or certification, such as Prosci
Nice to have: familiarity with land-and-expand SaaS motions
Nice to have: background in vertical SaaS

Benefits

Comp & perks

Twice-yearly Team Week gatherings at CoLab’s HQ in St. John’s, Newfoundland (typically June and December)
Customer on-site visits supported as part of the role, with time prioritized for customer engagement
Remote work arrangement