Customer Value Manager

CoLab Software

. Lead adoption and value realization for large, complex global customers .

Posted 10/23/2026full-timeRemoteSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success and Strategic Consulting, with a strong focus on driving enterprise transformation and value realization for global customers. Proficient in managing complex relationships, adoption strategies, and utilizing data-driven insights to enhance customer outcomes.

Highest-signal resume keywords

Customer Success ManagementEnterprise Account ManagementValue RealizationChange ManagementData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Journey OrchestrationSaaS Environment ExperienceForecastingCommercial NegotiationContract ManagementProduct Development LifecycleUsage Data AnalysisStakeholder ManagementRisk IdentificationOnboarding Planning

Soft Skills

Strong Executive PresenceCommunication SkillsHighly OrganizedData-DrivenAccountability

Tools & Technologies

PLM ToolsCAD Tools

Certifications & Qualifications

Formal Change Management Training

Industry Keywords

Enterprise ProcurementSecurity ProcessesCompliance ProcessesFortune 1000 AccountsHigh-ACV SaaS

About the role

Key responsibilities & impact

Lead adoption and value realization for large, complex global customers
Research customers, establish readiness requirements and baseline value metrics, and present tailored onboarding plans
Build and run Customer Value Plans tied to customer business goals
Manage timelines, stakeholders, adoption milestones, and expanding use cases
Become a CoLab product expert and maintain expertise as the product evolves
Consult on engineering collaboration, design, review, and release workflows
Own CoLab configuration aligned with customer workflows
Drive adoption and organizational change through stakeholder relationships, training, and enablement
Analyze usage data and customer metrics to quantify business impact
Own Quarterly Partnership Review strategy and materials, co-presenting with the Account Team to executive sponsors
Lead cross-functional account teams involving CSEs, FDEs, Sales, and Product
Identify risks, execute action plans, and escalate issues
Own gross revenue retention and renewals not tied to expansion, including forecasting, negotiation, and signature
Partner with Account Executives on growth and renewal strategies
Navigate enterprise procurement, security, and compliance processes

Requirements

What you’ll need

7+ years in Customer Success, Strategic Consulting, or Enterprise Account Management
Proven success driving enterprise transformation and value realization across global Fortune 1000 accounts
Experience with customer journey orchestration and success planning in a high-ACV SaaS environment
Track record of partnering with Sales on multi-threaded expansion strategies in large, complex organizations
Familiarity with complex procurement, security, and compliance processes in enterprise accounts
Strong executive presence and communication skills
Comfortable in fast-paced, high-growth environments
Highly organized, data-driven, and accountable
Willingness to travel up to 25% of the time
Degree in engineering, or equivalent hands-on experience as a practicing engineer
Working knowledge of the product development lifecycle from decomposition and design through verification and validation
Ability to break down complex, ambiguous customer situations and make well-reasoned recommendations
Experience managing complex enterprise relationships in a technical, customer-facing role
Experience driving adoption and change in enterprise engineering organizations
Business acumen and analytical rigor, including using usage data to quantify impact
Ability to mobilize internal resources and drive outcomes without direct authority
Experience owning renewals, including forecasting, commercial negotiation, and contract signature
Nice-to-have: PLM and CAD tools experience, formal change management training or certification, land-and-expand SaaS familiarity, and vertical SaaS background

Benefits

Comp & perks

On-site customer visits prioritized at least 25% of the time
Twice-yearly Team Week gatherings at CoLab’s headquarters in St. John’s, Newfoundland, typically in June and December