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Chargeback Specialist
COLIBRIX ONE. Handle incoming chargebacks in accordance with Visa and Mastercard scheme rules .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing chargebacks and disputes across various merchant profiles while adhering to Visa and Mastercard scheme rules. Proficient in analyzing transaction data and leveraging dispute prevention tools to enhance performance and compliance.
Highest-signal resume keywords
Dispute Management ExperienceChargeback AnalysisVisa And Mastercard Scheme KnowledgeDispute Prevention Tools ProficiencyFluency In English And Russian
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Chargeback ManagementTransaction AnalysisDocumentation SkillsRisk AssessmentData Analysis
Soft Skills
Attention To DetailOrganizational SkillsProblem-Solving MindsetCommunication Skills
Tools & Technologies
Ethoca AlertsVerifi Order InsightVisa RDRMicrosoft OfficeExcel
Industry Keywords
Dispute LifecycleMerchant Portfolio ManagementScheme Monitoring ProgramsRegulated Financial EnvironmentBanking Or Economics Degree
About the role
Key responsibilities & impact- Handle incoming chargebacks in accordance with Visa and Mastercard scheme rules
- Manage the full dispute lifecycle: first chargeback, representment, pre-arbitration, arbitration, and collaboration / pre-dispute cases
- Analyze transaction data to prepare compelling representments and supporting documentation
- Manage disputes across a diverse merchant portfolio spanning low- to high-risk profiles and varied business models, including one-off and recurring billing flows
- Tailor representment and dispute strategies to the merchant's risk profile and transaction model
- Monitor chargeback ratios across merchant activity and identify patterns or spikes that require further investigation
- Track merchant performance against scheme monitoring thresholds (Visa VAMP, Mastercard ECM/EFM) and flag emerging risk
- Leverage dispute prevention and deflection tools (Ethoca Alerts, Verifi Order Insight / CDRN, Visa RDR) to reduce dispute volume
- Collaborate with internal teams - Risk, Settlement, and Compliance
- Communicate with issuer banks, acquiring banks, processors, and merchants to resolve dispute-related queries
- Continuously evaluate dispute procedures and suggest improvements to increase win rates
- Work to strict scheme response deadlines and SLAs without compromising quality
- Stay up to date with scheme rules, regulatory updates, and industry best practices in dispute management
- Perform any other related duties or responsibilities as assigned
Requirements
What you’ll need- Minimum 2 years of experience in dispute management, preferably within a PSP, EMI, or acquiring bank
- Hands-on experience managing chargebacks for merchants across the full risk spectrum, from low-risk to high-risk verticals
- Strong understanding of Visa and Mastercard scheme rules and the end-to-end dispute process
- Experience with dispute prevention / deflection tools (Ethoca, Verifi Order Insight / CDRN, RDR) is a strong advantage
- Awareness of scheme monitoring programs and thresholds (VAMP, ECM/EFM) and how dispute outcomes affect portfolio ratios
- High attention to detail with strong organizational and documentation skills
- Ability to analyze transaction flows, spot anomalies, and present findings clearly
- Comfortable working in a fast-paced environment and managing multiple cases simultaneously to strict deadlines
- Excellent written communication skills in a formal and professional style
- Strong problem-solving mindset and ability to work independently while remaining aligned with team goals and guidance
- Fluency in English and Russian
- Proficiency in Microsoft Office, with strong expertise in Excel highly desirable
- Higher education in banking or economics, and experience in a regulated financial environment, are considered a plus
Benefits
Comp & perks- Opportunity to shape the future of fintech solutions within a growing company
- Collaborative, horizontal team structure that values your expertise and ideas
- Continuous learning and development opportunities to enhance your skills and career growth
- Competitive salary and benefits package