Chargeback Specialist

COLIBRIX ONE

. Handle incoming chargebacks in accordance with Visa and Mastercard scheme rules .

Posted 9/30/2026full-timeKraków • PolandJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing chargebacks and disputes across various merchant risk profiles, utilizing tools like Ethoca and Verifi to optimize outcomes. Strong analytical skills are essential for evaluating transaction data and improving dispute procedures while ensuring compliance with Visa and Mastercard regulations.

Highest-signal resume keywords

Dispute ManagementChargeback HandlingVisa And Mastercard Scheme RulesEthoca And Verifi ToolsAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Chargeback ManagementDispute Lifecycle ManagementTransaction Data AnalysisDocumentation SkillsRisk Assessment

Soft Skills

Attention To DetailOrganizational SkillsProblem-Solving MindsetWritten Communication SkillsAbility To Work Independently

Tools & Technologies

Ethoca AlertsVerifi Order InsightVisa RDRMicrosoft OfficeExcel

Industry Keywords

Dispute PreventionRegulated Financial EnvironmentPSPEMIAcquiring Bank

About the role

Key responsibilities & impact

Handle incoming chargebacks in accordance with Visa and Mastercard scheme rules
Manage the full dispute lifecycle: first chargeback, representment, pre-arbitration, arbitration, and collaboration / pre-dispute cases
Analyze transaction data to prepare compelling representments and supporting documentation
Manage disputes across a diverse merchant portfolio spanning low- to high-risk profiles and varied business models, including one-off and recurring billing flows
Tailor representment and dispute strategies to merchants' risk profiles and transaction models
Monitor chargeback ratios across merchant activity and identify patterns or spikes requiring investigation
Track merchant performance against Visa VAMP and Mastercard ECM/EFM monitoring thresholds and flag emerging risk
Leverage Ethoca Alerts, Verifi Order Insight / CDRN, and Visa RDR to reduce dispute volume
Collaborate with Risk, Settlement, and Compliance teams
Communicate with issuer banks, acquiring banks, processors, and merchants to resolve dispute-related queries
Evaluate dispute procedures and suggest improvements to increase win rates
Meet strict scheme response deadlines and SLAs while maintaining quality
Stay current with scheme rules, regulatory updates, and industry best practices in dispute management
Perform other related duties as assigned

Requirements

What you’ll need

Minimum 2 years of experience in dispute management, preferably within a PSP, EMI, or acquiring bank
Hands-on experience managing chargebacks for merchants across the full risk spectrum, from low-risk to high-risk verticals
Strong understanding of Visa and Mastercard scheme rules and the end-to-end dispute process
Experience with dispute prevention / deflection tools (Ethoca, Verifi Order Insight / CDRN, RDR) is a strong advantage
Awareness of scheme monitoring programs and thresholds (VAMP, ECM/EFM) and how dispute outcomes affect portfolio ratios
High attention to detail with strong organizational and documentation skills
Ability to analyze transaction flows, spot anomalies, and present findings clearly
Comfortable working in a fast-paced environment and managing multiple cases simultaneously to strict deadlines
Excellent written communication skills in a formal and professional style
Strong problem-solving mindset and ability to work independently while remaining aligned with team goals and guidance
Fluency in English and Russian
Additional languages are considered a plus
Proficiency in Microsoft Office, with strong expertise in Excel highly desirable
Higher education in banking or economics is considered a plus
Experience in a regulated financial environment is considered a plus

Benefits

Comp & perks

Opportunity to shape the future of fintech solutions within a growing company
Collaborative, horizontal team structure that values your expertise and ideas
Continuous learning and development opportunities to enhance your skills and career growth
Competitive salary and benefits package