Technical Support Specialist

COLIBRIX ONE

. Provide timely technical support to internal teams and partners regarding system monitoring and service stability .

Posted 10/9/2026full-timeRemote • Georgia, Kazakhstan, Serbia, ArmeniaJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical support and system administration, with a strong focus on Linux server management, incident management, and automation using Python. Proficient in monitoring tools and effective communication in both English and Russian.

Highest-signal resume keywords

Linux Server AdministrationPython ScriptingMonitoring and Alerting SystemsIncident Management (ITIL, Jira)REST API Integration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Linux CLIIncident AnalysisAutomation ToolsSystem MonitoringService StabilityJira Service ManagementCronjobsFile PermissionsNetworkingTelegram Bots

Soft Skills

Excellent Communication SkillsAttention to DetailAbility to Simplify Complex Concepts

Tools & Technologies

PrometheusGrafanaLokiAlertmanagerConfluenceDockerCI/CDELKJaegerSlack

Industry Keywords

FinTechPayment SystemsAcquiring

Tech Stack

Tools & technologies

DockerGrafanaLinuxPrometheusPython

About the role

Key responsibilities & impact

Provide timely technical support to internal teams and partners regarding system monitoring and service stability
Maintain and use Prometheus, Grafana, Loki, and Alertmanager
Log, analyze, and categorize incidents in Jira Service Management and escalate issues when needed
Develop and maintain small automation tools, including Python scripts and Telegram, Slack, or Jira bots
Administer Linux servers, including logs, access control, services, and cronjobs
Document recurring issues and solutions in Confluence
Work with REST APIs to integrate with third-party systems
Participate in a 24/7 shift rotation, including nights and weekends

Requirements

What you’ll need

1+ years of experience in technical support, operations, or system administration
Strong command of the Linux CLI, logs, services, file permissions, and networking
Experience working with monitoring and alerting systems
Understanding of incident and problem management (ITIL or Jira workflows)
Basic skills in Python scripting
Experience with Telegram, Slack, or Jira bots is a strong plus
Understanding of REST APIs
Excellent written and verbal communication skills in English and Russian
Willingness to work in a shift-based environment, including on-call
Attention to detail and ability to explain complex technical concepts in simple terms
Experience in FinTech, acquiring, or payment systems is a nice-to-have
Familiarity with Docker, CI/CD, or centralized logging systems such as ELK or Jaeger is a nice-to-have
Hands-on contributions to automation or monitoring in production environments are a nice-to-have

Benefits

Comp & perks

Opportunity to shape the future of fintech solutions within a growing company
Collaborative, horizontal team structure that values your expertise and ideas
Continuous learning and development opportunities to enhance your skills and career growth
Competitive salary and benefits package
Flexible work arrangements to support work-life balance
24/7 shift rotation including nights and weekends