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Strategic Client Success Manager
Collabrios Health. Serve as the primary point of contact and strategic partner for an assigned client portfolio .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Client Success and Account Management, with a strong focus on strategic relationship management, data analysis, and operational optimization within the healthcare and SaaS sectors. Proven ability to drive client engagement, retention, and growth through effective communication and collaboration with cross-functional teams.
Highest-signal resume keywords
Client Success ManagementStrategic Relationship ManagementData Analysis and RecommendationsHealthcare Operations ExperienceSaaS Client Support
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Client Success PlanningOperational ImprovementPerformance Data AnalysisWorkflow OptimizationChange Management
Soft Skills
Analytical Problem-SolvingStakeholder InfluenceCommunication SkillsMulti-Priority Management
Tools & Technologies
Microsoft Office SuiteSalesforceAtlassian Products
Industry Keywords
Healthcare AdministrationPublic AdministrationClient Engagement MetricsROI DemonstrationExpansion Opportunities
About the role
Key responsibilities & impact- Serve as the primary point of contact and strategic partner for an assigned client portfolio
- Develop and maintain client success plans aligned with organizational goals, adoption targets, and business outcomes
- Lead recurring business reviews and oversee day-to-day account activities demonstrating value realization, operational improvements, and ROI
- Monitor client health indicators, adoption trends, risk factors, and engagement metrics
- Maintain strong product knowledge to support client enablement
- Partner with Product, Development, Implementation, Training, and Help Desk teams to advocate for client needs and drive successful outcomes
- Identify expansion opportunities through increased product utilization, workflow optimization, and strategic solution recommendations
- Guide clients through organizational change initiatives, new feature adoption, and operational transformation efforts
- Support executive stakeholder communications during escalations, strategic initiatives, and organizational changes
- Analyze client performance data and deliver actionable recommendations improving efficiency, compliance readiness, and program outcomes
- Contribute to Client Success operational excellence through process improvement initiatives and knowledge sharing
- Drive client loyalty, support, retention, adoption, operational optimization, and long-term growth
Requirements
What you’ll need- Bachelor’s degree in Business, Healthcare Administration, Public Administration, or a related field
- 5+ years of experience in Client Success, Account Management, Healthcare Operations, or related roles
- Demonstrated ability to manage strategic client relationships and influence stakeholders at all levels of an organization
- Strong analytical and problem-solving capabilities with the ability to translate data into actionable recommendations
- Experience supporting clients within healthcare and SaaS
- Ability to manage multiple priorities in a fast-paced, client-focused environment
- Bonus: Experience with PACE, TPA, or Government
- Bonus: Experience with Microsoft Office Suite, Salesforce, and Atlassian products
Benefits
Comp & perks- A connected, virtual-first culture with a collaborative, mission-driven team
- Competitive health benefits, including medical, dental, and vision coverage
- 401(k) with company contribution
- Flexible paid time off (PTO), plus 72 hours of sick time
- Flexibility and trust—we empower our team to manage their schedules and work in ways that support their lives
- Opportunities for learning, mentorship, and professional development
- A values-driven environment where diverse perspectives are welcomed and purpose guides our work