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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing billing processes, including refunds, chargebacks, and subscription lifecycle operations, while ensuring clear communication and collaboration across teams. Proficient in using Stripe for billing management and adept at identifying and resolving recurring issues.
Highest-signal resume keywords
Stripe ExperienceBilling Process ManagementChargeback Evidence HandlingClear Written CommunicationCross-Platform Ticket Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Billing ManagementPayments ProcessingAccounts ReceivableSubscription Lifecycle OperationsChargeback ManagementRefund ProcessingVendor Dispute ResolutionData DocumentationIssue IdentificationSOP Maintenance
Soft Skills
Sound JudgmentTeam-Oriented MindsetProfessionalismIntegrityAccountability
Tools & Technologies
ZendeskJiraSalesforce
Industry Keywords
Billing IssuesRecurring BillingSubscription BillingInvoice ManagementCustomer Billing Support
About the role
Key responsibilities & impact- Process refunds and credits in Stripe
- QA vendor invoices against internal records and own the process from issue flag through vendor contact and resolution
- Process offboarding requests, including final billing and subscription cancellations, and confirm nothing remains open in Stripe
- Manage member disputes and chargebacks end to end by gathering evidence, submitting responses in Stripe, tracking outcomes, and communicating status to internal partners
- Document recurring billing issues, edge cases, and trends and recommend changes to guidelines and guardrails
- Keep billing SOPs and documentation current as policies and processes change
- Partner with Finance, Operations, Sales, and Member Success to resolve billing issues and improve tooling
- Flag billing errors, unusual patterns, and potential revenue or member impact early
- Assist with ad hoc requests such as failed payment and past-due account reporting
- Own the billing side of the member lifecycle from invoice questions and research through final offboarding billing work and disputes
Requirements
What you’ll need- 1+ years of billing, payments, accounts receivable, or customer billing support experience
- Experience in Stripe, including subscriptions, refunds, credit notes, and disputes
- Experience with chargeback evidence/vendor dispute reason codes is a strong plus
- Sound judgment on when to follow a policy and when to escalate
- Understanding of complex subscription lifecycle operations, including prorated upgrades/downgrades and recurring/subscription billing schedules
- Clear written communication and ability to explain billing events and decisions in plain language
- Comfort working in a cross-platform, ticket-based environment such as Zendesk, Jira, and Salesforce
- Ability to manage a high volume of requests and meet deadlines in a fast-paced environment
- Process-minded approach to identifying recurring issues and suggesting fixes
- Team-oriented mindset with professionalism, integrity, and accountability
- Legally authorized to work in the United States
- Must not require sponsorship for a US employment visa