Member Support Specialist

Collective

. Guide new members through the onboarding process .

Posted 10/7/2026full-timeRemote • United StatesJuniorMid-Level💰 $65,000 - $75,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in onboarding processes, U.S. tax and corporate structures, and effective communication. Proven ability to manage multiple client inquiries while providing exceptional customer service and problem-solving.

Highest-signal resume keywords

Customer-Facing ExperienceU.S. Tax KnowledgeOnline Bookkeeping ProficiencyExceptional Communication SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

U.S. Tax-Filing ProceduresU.S. Corporate StructuresPayroll SystemsBookkeepingConflict ManagementCritical ThinkingProblem Solving

Soft Skills

Professional CommunicationProactive ApproachAbility to Manage Ambiguity

Industry Keywords

Onboarding ProcessMember InquiriesFast-Paced EnvironmentClient Management

About the role

Key responsibilities & impact

Guide new members through the onboarding process
Serve as the primary point of contact for member questions throughout onboarding
Assist with inquiries related to tax, accounting, payroll, and U.S. corporate structures
Use cross-functional resources to provide accurate, professional communication
Resolve member issues effectively in a fast-paced environment
Manage inbound inquiries about the product, processes, taxes, and accounting via email and phone
Send proactive updates and reminders about key onboarding milestones
Identify opportunities to streamline and improve the onboarding process
Build trust through timely, clear, and professional communication

Requirements

What you’ll need

2+ years of experience in a customer-facing role
Familiarity with U.S. taxes and tax-filing procedures
Familiarity with U.S. corporate structures, especially LLCs and S Corps
Proficiency with online bookkeeping and payroll systems
Exceptional written and verbal English communication skills
Ability to explain complex topics clearly and manage conflict effectively
Strong organizational skills and ability to manage multiple clients and tasks simultaneously
Strong critical thinking abilities
Comfort with ambiguity
Proactive approach to identifying and solving customer problems
Confidence engaging with customers through email, phone, video, and text
Ability to work in the United States
Must be legally authorized to work in the United States
Must not require sponsorship for a U.S. employment visa

Benefits

Comp & perks

Equity package
Bonus
Remote work flexibility within the U.S.
$200 quarterly wellness reimbursement
Fresh lunch on in-office days for hybrid employees
$150 monthly commuter reimbursement for hybrid employees
Flexible PTO
14 company holidays
100% medical, dental, and vision coverage for employees
75% medical, dental, and vision coverage for dependents
16 weeks fully paid parental leave
401(k) plan
Quarterly virtual events
Annual in-person summit