Customer Service Associate

College and Beyond LLC

. Serve as the front line to the Personal Support Center .

Posted 10/2/2026full-timeRemote • United StatesJuniorMid-Level💰 $30,000 - $37,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and technical troubleshooting abilities while effectively communicating across various channels. Capable of maintaining documentation and adhering to information security policies in a fast-paced support environment.

Highest-signal resume keywords

Customer Service PrinciplesTechnical SkillsTroubleshooting PC and Mac HardwareExcellent Communication SkillsDocumentation Accuracy

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Problem DeterminationTroubleshootingCase DocumentationTriageKnowledge Resource UtilizationLearning Management System Navigation

Soft Skills

Professional CommunicationCollaborationMentoring

Tools & Technologies

PSC Wiki

Industry Keywords

Service Level AgreementsCustomer Satisfaction RatingsInformation Security Policies

About the role

Key responsibilities & impact

Serve as the front line to the Personal Support Center
Field calls, emails, and chats while exceeding established service level agreements
Perform first-level problem determination and troubleshooting
Attempt to implement resolutions and escalate issues requiring additional access or higher-level knowledge
Support customers through telephone, chat, and email simultaneously
Work varied shifts in a 24x7x365 support department
Document assigned cases and tasks, including troubleshooting steps
Triage with upper-level agents to determine case resolution measures
Maintain professional and respectful communication across face-to-face, phone, email, and chat interactions
Adhere to information security policies and report security-related issues
Collaborate with PSC employees, leadership, Technical Support Analysts, and other departments
Escalate unresolved support requests
Meet and exceed customer service level agreements and customer satisfaction ratings
Utilize and update the PSC Wiki and other knowledge resources
Participate in mentoring programs and peer mentoring
Troubleshoot PC and Mac hardware, software, and network connectivity
Assist with Learning Management System navigation and functionality
Follow and participate in development of PSC policies and procedures
Review training communications and PSC information sources

Requirements

What you’ll need

Entry level understanding of Customer Service Principles
Entry level understanding of Technical Skills
Customer service and/or technical background
Availability to work a flexible schedule, including nights, weekends, holidays, and on-call rotation
Ability to work within tight time constraints while maintaining call quality
Ability to provide excellent customer service
Ability to provide detailed, accurate, and quality documentation
Strong communication skills
Proven track history of excellent customer service
Associate degree or equivalent experience preferred but not required

Benefits

Comp & perks

Comprehensive knowledge base and various training sessions
Minimum of 3 training sessions per quarter
Knowledge sharing sessions, online knowledge bases, standard operating procedures, and communication with other departments
Technical Support Analyst mentoring program and peer mentoring opportunities
Fully remote work