Client Care Agent

Collette

. Answer inbound calls and route them to the correct team .

Posted 10/24/2026full-timeRemote • United StatesMid-LevelSenior💰 $20 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively handling inbound calls, educating clients on travel offerings, and managing tour package bookings. Proficient in utilizing Microsoft Excel, Outlook, and Word to support sales and maintain detailed records in a fast-paced environment.

Highest-signal resume keywords

Call Center ExperienceTravel Industry KnowledgeMicrosoft Excel ProficiencyCustomer Service ExcellenceAttention To Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Tour Package BookingRetail Booking NotationsInformation Request HandlingFlight Schedule Changes ManagementRe-Booking Components

Soft Skills

Organizational SkillsProfessionalismTeam CollaborationCuriosityContinuous Learning Mindset

Tools & Technologies

Microsoft ExcelMicrosoft OutlookMicrosoft Word

Industry Keywords

Customer EducationSales SupportQualitative Performance GoalsQuantitative Performance GoalsFast-Paced Environment

About the role

Key responsibilities & impact

Answer inbound calls and route them to the correct team
Educate customers on Collette's product offerings and travel advantages
Build and confirm tour packages in the internal reservation system
Explain offers and upgrades across tour components
Review and complete Retail booking notations requiring Client Care Center action
Handle tour changes, flight schedule changes, re-booking components, information requests, and follow-up notes
Support the sales team and Retail product line
Meet and exceed qualitative and quantitative performance goals

Requirements

What you’ll need

Call Center and/or travel industry experience is a plus
Strong attention to detail
Ability to organize and prioritize day-to-day activities in a fast-paced environment
Strong computer skills
Working knowledge of Microsoft Excel, Outlook and Word is ideal
Ability to handle customers with a high level of continuous professionalism
Ability to work effectively with all members of the team
Ability to work nights and weekends
Curiosity and continuous learning mindset
Interest in exploring and leveraging AI and other emerging technologies
Some higher education preferred, but not necessary

Benefits

Comp & perks

Medical, Dental, and Vision coverage
Peloton One Membership
Generous PTO
Paid holidays
Paid birthday off
Paid volunteer hours
401(k) with company match
Paid parental leave
Paid bereavement leave
Employee Assistance Program
Tuition reimbursement
Exclusive travel discounts and incentives