Customer Service Specialist

Colorado Christian University - College of Adult & Graduate Studies

. Maintain excellent student support for financial aid, payment arrangements, and student accounts .

Posted 10/14/2026full-timeRemote • United StatesMid-LevelSenior💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills while maintaining confidentiality and integrity in handling student financial issues. Effectively communicates financial aid processes and fosters relationships with students and parents within a Christ-centered educational environment.

Highest-signal resume keywords

Customer ServiceFinancial Aid SupportCommunication SkillsRelationship BuildingConfidentiality

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Excellent Student SupportProactive Problem SolvingMulti-taskingIntegrityCommitment to Christian Values

Tools & Technologies

Computer Proficiency

Industry Keywords

Student AccountsPayment ArrangementsCCU PoliciesBiblical PrinciplesEvangelical Christian Lifestyle

About the role

Key responsibilities & impact

Maintain excellent student support for financial aid, payment arrangements, and student accounts
Resolve student financial issues and proactively assist students and parents in investigating payment options
Support inbound and outbound communication from students regarding questions and concerns
Troubleshoot account issues involving payments, student aid, and financial arrangements
Work with new and current students to ensure payment and aid are in place
Respond to inbound calls, emails, and walk-in visits
Initiate outbound communication to students regarding financial aid and student account concerns
Understand and communicate CCU policies and processes
Promote Christ-centered higher education and exemplify Christ while establishing relationships with students and parents
Perform other duties as assigned

Requirements

What you’ll need

Desire to develop client relationships and provide excellent customer service with internal and external constituencies
Ability to process multiple tasks and a wide variety of constituent issues
Proficiency in a computer environment
Ability to handle confidential information with integrity
Committed follower of Jesus Christ
Able to effectively communicate personal faith and apply biblical principles and convictions in the workplace
Strong sense of calling to the ministry of Colorado Christian University
Regular attendance and meaningful involvement in a Bible-believing evangelical local church
Knowledgeable about the Word of God and passionate about Christian education
Traditional evangelical Christian lifestyle compatible with CCU’s Statement of Faith and Strategic Priorities
Must reside and work legally in the U.S.
Ability to walk, stand, sit, reach with hands and arms, balance, stoop, speak with clarity, and have appropriate vision and hearing capabilities
Ability to occasionally lift and/or move up to 25 pounds
College degree is preferred

Benefits

Comp & perks

Tuition waiver program
Excellent healthcare
Generous paid time off
Matching 403(b) retirement plan
Additional organizational paid benefits
Voluntary benefit offerings