Student Service Advisor

Colorado Christian University - College of Adult & Graduate Studies

. Guide and assist College of Adult and Graduate Studies students toward successful degree completion and educational goals .

Posted 9/18/2026full-timeRemote • United StatesEntry Level💰 $18 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong advising capabilities with a focus on student success, retention, and academic excellence, while integrating a Christ-centered approach to education. Proficient in data analysis and communication, fostering relationships with students and collaborating with various departments.

Highest-signal resume keywords

Student AdvisingData AnalysisMicrosoft ExcelBilingual Proficiency in Spanish/EnglishHigh Technology Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data IntegrityCourse RegistrationFinancial Aid AdvisingRetention Trend ReportingStudent Resource NavigationReport PreparationTemplate ManagementOutbound Call ManagementIn-Person AdvisingStudent Data Interpretation

Soft Skills

EmpathyPatienceClear CommunicationCreative Problem SolvingFlexibility

Tools & Technologies

Microsoft OutlookSpreadsheetsStudent Records Management Systems

Industry Keywords

Higher EducationStudent ServicesPublic RelationsChristian EducationEvangelical Mission

About the role

Key responsibilities & impact

Guide and assist College of Adult and Graduate Studies students toward successful degree completion and educational goals
Provide quality, Christ-centered advising to enhance academics, spiritual growth, and engagement with the world
Answer student questions by phone, email, and in-person advising appointments, depending on student location
Document advising details in student records
Advise on course registration, financial aid, academic progress, transfer credits, life/school balance, student resources, faculty concerns, and other needs
Initiate outbound calls to assess early-intervention needs and build advisor/advisee relationships
Identify obstacles to course completion or registration and challenge students toward continuation and academic excellence
Analyze, organize, and update reports, spreadsheets, and templates
Maintain data integrity, efficient student communication, and retention trend reporting
Interpret and analyze student data to proactively contact students and achieve monthly retention goals
Partner with other departments to facilitate and process time-sensitive student requests
Prepare and plan for future blocks and semesters
Collaborate with colleagues on special projects
Attend team meetings, training webinars, and conference calls
Perform other duties as assigned

Requirements

What you’ll need

High technology proficiency
Fluency in Microsoft Excel and Outlook
Confidence with a high level of inbound/outbound calls
Ability to articulate clearly and persuasively yet professionally with students
Self-confidence, patience, empathy, and availability when building rapport with students
Ability to understand and adapt quickly to multi-generational needs and characteristics
Creative, out-of-the-box thinking and initiative to find solutions while clarifying and enforcing CCU’s expectations and policies
Flexibility, a teachable spirit, and openness to change
Ability to proactively locate appropriate resources for unfamiliar situations
Ability to recognize and learn from mistakes
Ability to maintain cohesive working relationships and operate with honesty and respect
Ability to work in a high-energy call center-type environment and manage distractions professionally
Previous advising, student service, higher education, public relations, customer service, or similar experience preferred
Bachelor’s degree preferred
Bilingual speaking and writing proficiency in Spanish/English preferred
Committed follower of Jesus Christ with personal relationship and faith consistent with CCU’s evangelical mission
Ability to communicate personal faith and apply biblical principles in the workplace
Strong sense of calling to the ministry of Colorado Christian University
Regular meaningful involvement in a Bible-believing evangelical local church
Knowledge of the Word of God and passion for Christian education
Traditional evangelical Christian lifestyle compatible with CCU’s Statement of Faith and Strategic Priorities
Must reside and work legally in the United States

Benefits

Comp & perks

Tuition waiver program
Excellent healthcare
Generous paid time off
Matching 403(b) retirement plan
Additional organizational paid benefits
Voluntary benefit offerings