Collections Specialist – Special Label

Columbia Bank

. Maintain individual delinquency results on assigned portions of the 1-60 Day Special Label Portfolios .

Posted 9/22/2026full-timeUnited StatesMid-LevelSenior💰 $20 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing delinquency portfolios, effectively communicating with customers, and adhering to compliance regulations. Proficient in utilizing collection tools and maintaining accurate documentation while fostering positive relationships with stakeholders.

Highest-signal resume keywords

Collections ExperienceCustomer CommunicationArtiva ProficiencyData Entry SkillsCompliance Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Delinquency ManagementCollections TechniquesData EntryCritical ThinkingMathematical Skills

Soft Skills

Relationship BuildingProblem SolvingCoachingMentoringCustomer Service

Tools & Technologies

ArtivaAccurintID-InfoWeb-Based Skip-Tracing Tools

Industry Keywords

Bank PoliciesCompliance RegulationsLeasing EnvironmentContract ManagementDelinquency Goals

About the role

Key responsibilities & impact

Maintain individual delinquency results on assigned portions of the 1-60 Day Special Label Portfolios
Communicate with internal and external customers to resolve delinquent contracts
Contact lessees via telephone, mail, email, text, or personal contact
Make resolution arrangements when accepting less than total due
Meet or exceed individual delinquency goals on assigned portfolios
Maintain required call volumes and professional calling standards
Assess and collect miscellaneous fees and late charges
Maintain complete and accurate customer communication documentation in Artiva
Use extensions, rewrites, addendums, and forbearances, including equipment repairs
Prepare status worksheets, buyouts, t-values, Fair Market Value requests, repossession packets, third-party sale requests, settlement packets, and credit bureau requests
Utilize Artiva status coding and web-based skip-tracing tools including Accurint and ID-Info
Refer accounts to outside field agents and coordinate with insurance companies regarding claims and coverage
Work with brokers, relationship managers, and vendor contacts to resolve first-payment-default delinquencies
Prepare demand letters and attorney demand letter/litigation packets
Maintain positive relationships with customers, vendors, brokers, staff, and business associates
Notify the supervisor of significant situations that may cause harm or loss to the company
Follow bank policies, procedures, compliance regulations, Bank Secrecy Act requirements, and other applicable regulations
Provide customer service and support other staff as needed
May coach, mentor, or train others
Perform other duties as assigned

Requirements

What you’ll need

Must be a high school graduate or equivalent
Previous collections experience preferred
Collection experience in a leasing/contract environment or equivalent preferred
Data entry skills and the ability to multi-task
Ability to learn and comply with all Bank policies, procedures, and systems
Ability and willingness to build relationships with associates
Ability to think critically and provide appropriate solutions
Reading, writing, and basic math skills
Regular and predictable attendance and punctuality
Must work fully onsite at the posted location(s)

Benefits

Comp & perks

Comprehensive healthcare coverage including medical, dental, and vision plans
401(k)-retirement savings plan with employer match for qualifying associate contributions
Employee assistance program
Life insurance
Disability insurance
Tuition assistance
Mental health resources
Identity theft protection
Legal support
Auto and home insurance
Pet insurance
Access to an online discount marketplace
Paid vacation, sick days, volunteer days, and holidays
Benefit eligibility begins the first day of the month following the date of hire for associates regularly scheduled to work at least thirty hours weekly
Performance-based incentive compensation may be available