Dispute Specialist

Columbia Bank

. Handle, investigate, and timely process incoming Regulation E payment claims in accordance with federal, compliance, and network regulations .

Posted 11/12/2026full-timeLakewood • Washington • United StatesSeniorLead💰 $19 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in handling Regulation E payment claims, ensuring compliance with federal regulations, and effectively communicating with various stakeholders. Possesses strong organizational skills and attention to detail to manage claims processing and fraud investigation efficiently.

Highest-signal resume keywords

Regulation E ComplianceFraud InvestigationCustomer Service Problem ResolutionOrganizational SkillsEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Regulation EDispute Process UnderstandingGeneral Accounting PracticesClaims AnalysisFraud Trend Identification

Soft Skills

Attention to DetailIndependent WorkFollow-Through SkillsTroubleshooting Skills

Tools & Technologies

Microsoft ExcelMicrosoft Word

Industry Keywords

Bank Secrecy ActRegulation CCBank SecurityRetail BankingBank Operations

About the role

Key responsibilities & impact

Handle, investigate, and timely process incoming Regulation E payment claims in accordance with federal, compliance, and network regulations
Ensure service standards are met and support department goals while coordinating reduction of financial losses
Collaborate with internal business units to resolve fraud claims
Intake, analyze, and research Regulation E payment claims within required timeframes
Interact with merchants to obtain and review information and execute appropriate actions
Approve or deny cases using sound judgment and available resources
Research payment claims and make accurate decisions
Manage planning, organization, and time to complete processes within appropriate timeframes
Communicate with clients, internal partners, financial institutions, merchants, law enforcement, and others via phone, email, fax, or letter
Follow investigation processes, procedures, and expectations
Maintain current knowledge of industry information, system changes, network rules, and compliance issues
Identify fraud-claim trends or patterns and escalate as needed
Complete other duties and cross-training as assigned
Maintain knowledge of Bank Secrecy Act, Regulation CC, Regulation E, Bank Security, and other applicable regulations
May coach, mentor, or train others and teach coursework as a subject matter expert
Demonstrate and foster Columbia corporate culture and support the vision to become “Business Bank of Choice”

Requirements

What you’ll need

High school diploma or GED (preferred)
Experience in a retail banking branch or bank operations environment (Required)
Building basic understanding of dispute and claim process
Effective written and verbal communication skills
Understanding of general accounting practices
Ability to troubleshoot, analyze, and resolve customer service problems
Strong organizational and follow-through skills
Strong attention to detail
Able to work independently, demonstrating high level of personal effectiveness
Building PC skills including Excel and Word
Must be a minimum of 18 years of age
Occasional travel required

Benefits

Comp & perks

Medical, dental, and vision plans
401(k)-retirement savings plan with employer match for qualifying associate contributions
Employee assistance program
Life insurance
Disability insurance
Tuition assistance
Mental health resources
Identity theft protection
Legal support
Auto and home insurance
Pet insurance
Online discount marketplace
Paid vacation
Paid sick days
Paid volunteer days
Paid holidays
Benefit eligibility begins the first day of the month following the date of hire for associates regularly scheduled to work at least thirty hours weekly