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IT Support Specialist
Columbia Bank. Provide first-level support to internal associates for software, applications, hardware, and telecommunications issues .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing first-level support for core banking applications, Microsoft applications, and hardware troubleshooting while ensuring compliance with banking regulations. Capable of effectively managing IT service requests and fostering strong business relationships with internal associates and customers.
Highest-signal resume keywords
IT Service Desk ExperienceCore Banking Applications KnowledgeMicrosoft Applications ProficiencyServiceNow ITSM Tool ManagementRegulatory Compliance Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingTicketing SystemsComputer InstallationOperating SystemsHardware SupportTelecommunications SupportMobility SupportWindows ProficiencyMS Office ProficiencyTriage Skills
Soft Skills
CoachingMentoringCommunicationProblem-SolvingCustomer Service
Tools & Technologies
ServiceNowITSM ToolsTelecommunication SystemsComputer HardwareSoftware Applications
Industry Keywords
Bank Secrecy ActRegulation CCRegulation EBank SecurityCompliance
Tech Stack
Tools & technologiesITSMServiceNow
About the role
Key responsibilities & impact- Provide first-level support to internal associates for software, applications, hardware, and telecommunications issues
- Troubleshoot core banking applications, Microsoft applications, hardware errors, and operating systems
- Collect information, open tickets, perform triage, and resolve or escalate issues
- Support internal associates to empower business relationships with bank customers
- Assist associates with core banking applications, standard software, Windows, MS Office, and related business solutions
- Answer, evaluate, and prioritize incoming requests via telephone, voicemail, email, and Self Service site
- Maintain the ITSM tool (ServiceNow) by identifying trends and accurately capturing details to improve IT processes and systems
- Identify and troubleshoot hardware, software, operating system, mobility, and telecommunication issues
- Install and configure computers/laptops using standard processes and tools
- Participate in a 24x5 global support team and escalate complex problems as needed
- Demonstrate compliance with bank regulations and policies
- Keep up to date on regulation changes
- Coach, mentor, or train others and teach coursework as a subject matter expert when requested
- Foster the Columbia corporate culture and support the vision to become “Business Bank of Choice”
- Perform other duties as assigned
Requirements
What you’ll need- H.S. Diploma/GED (preferred)
- in Information Technology (IT or related field) (preferred)
- Less than 2 years — IT related Service Desk experience (Required)
- Ability to work fully onsite at posted location(s)
- Occasional travel
- Ability to participate in a 24x5 global support team
- Knowledge of core banking applications, Microsoft applications, hardware, operating systems, mobility, and telecommunications
- Knowledge of Bank Secrecy Act, Regulation CC, Regulation E, Bank Security, and other applicable regulations
- Ability to complete required annual or job-specific training
Benefits
Comp & perks- Medical, dental, and vision plans
- 401(k)-retirement savings plan with employer match for qualifying associate contributions
- Employee assistance program
- Life insurance
- Disability insurance
- Tuition assistance
- Mental health resources
- Identity theft protection
- Legal support
- Auto and home insurance
- Pet insurance
- Online discount marketplace
- Paid vacation, sick days, volunteer days, and holidays
- Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly
- Performance-based incentive compensation may be available