IT Support Specialist II

Columbia Bank

. Support associates with core banking applications, standard software, Windows, MS Office, and related business solutions .

Posted 10/2/2026full-timeUnited StatesJuniorMid-Level💰 $21 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT support, including troubleshooting hardware and software issues, and maintaining compliance with banking regulations. Proficient in customer service and communication, effectively conveying technical information to diverse audiences.

Highest-signal resume keywords

IT Service Desk ExperienceTroubleshooting Hardware And SoftwareKnowledge Of TCP/IP ProtocolsProficiency In MS Office SuiteFamiliarity With ServiceNow

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingPC Hardware ConfigurationSoftware ConfigurationActive DirectoryWindows Messaging ServicesPrint Device TroubleshootingBanking Computer SystemsAnalytical SkillsProblem-Solving SkillsResearch Skills

Soft Skills

Interpersonal CommunicationCustomer Service SkillsCoaching And Mentoring

Tools & Technologies

ServiceNowWebex CallingCisco IVRCalabrio Call Recording

Industry Keywords

Bank Secrecy ActRegulation CCRegulation EBank SecurityCompliance With Bank Regulations

Tech Stack

Tools & technologies

ITSMServiceNowTCP/IP

About the role

Key responsibilities & impact

Support associates with core banking applications, standard software, Windows, MS Office, and related business solutions
Answer, evaluate, and prioritize assistance requests via telephone, voicemail, email, and Self Service site
Maintain the ServiceNow ITSM tool by identifying trends and accurately capturing details
Identify and troubleshoot hardware, software, operating system, mobility, and telecommunication issues
Install and configure computers and laptops using standard processes and tools
Participate in a 24x5 global support team and escalate complex problems as needed
Demonstrate compliance with bank regulations and policies
Maintain working knowledge of Bank Secrecy Act, Regulation CC, Regulation E, Bank Security, and other applicable regulations
Coach, mentor, or train others and teach coursework as a subject matter expert when requested
Foster Columbia Bank's corporate culture and support its vision to become “Business Bank of Choice”
Perform other duties as assigned

Requirements

What you’ll need

H.S. Diploma/GED (preferred)
College Degree in Information Technology (IT), or related field (preferred)
2–4 years of IT-related Service Desk experience (required)
Broad technical knowledge of troubleshooting and resolving a wide variety of associate problems
Excellent interpersonal communication skills
Specialized education in IT support tools and applications
Knowledge of TCP/IP protocols, PC hardware and software configuration, directory tree structure, Windows Messaging services, Active Directory, and Internet Explorer
Proficiency in MS Office Suite, enterprise networks, banking computer systems, and print device troubleshooting in a networked environment
Outstanding customer service skills and ability to communicate highly technical information to technical and non-technical associates
Good research, analytical, problem-solving, and troubleshooting skills
Familiarity with ServiceNow, Webex Calling, Cisco IVR, and Calabrio call recording
Ability to work fully onsite at posted location(s)
Compliance with bank regulations, policies, procedures, and required training

Benefits

Comp & perks

Comprehensive healthcare coverage including medical, dental, and vision plans
401(k) retirement savings plan with employer match for qualifying associate contributions
Employee assistance program
Life insurance
Disability insurance
Tuition assistance
Mental health resources
Identity theft protection
Legal support
Auto and home insurance
Pet insurance
Online discount marketplace
Paid vacation, sick days, volunteer days, and holidays
Benefit eligibility begins the first day of the month following the date of hire for associates regularly scheduled to work at least thirty hours weekly
Performance-based incentive compensation may be available