IT Support Specialist III

Columbia Bank

. Provide support to internal associates for software and application-related issues .

Posted 10/8/2026full-timeUnited StatesMid-LevelSenior💰 $22 - $32 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting core banking applications and Microsoft software, with a strong focus on customer service and compliance with banking regulations. Proficient in managing IT service requests and utilizing tools like ServiceNow for incident management and process improvement.

Highest-signal resume keywords

IT Service Desk ExperienceTroubleshooting Core Banking ApplicationsServiceNow ITSM Tool ProficiencyAdvanced Knowledge of Windows Operating SystemsExcellent Customer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TCP/IP ProtocolsPC Hardware ConfigurationMicrosoft Office SuiteActive DirectorySystem Management ToolsAccount Access ManagementEntitlement ManagementProblem-Solving SkillsAnalytical SkillsTime Management

Soft Skills

Communication SkillsCoaching and MentoringResearch SkillsAbility to Work Under Stress

Tools & Technologies

ServiceNowWebex CallingCisco IVRCalabrio Call Recording

Industry Keywords

Bank Secrecy ActRegulation CCRegulation EBank SecurityCompliance with Bank Regulations

Tech Stack

Tools & technologies

ITSMServiceNowTCP/IP

About the role

Key responsibilities & impact

Provide support to internal associates for software and application-related issues
Troubleshoot core banking applications, Microsoft applications, and operating systems
Collect information, work tickets, perform triage, and resolve or escalate software requests and application issues
Support associates to empower business relationships with bank customers
Assist with core banking applications, standard software, Windows, MS Office, and other business solutions
Answer, evaluate, and prioritize assistance requests via telephone, voicemail, email, and Self Service site
Maintain the ServiceNow ITSM tool by identifying trends and accurately capturing details to improve IT processes and systems
Identify and troubleshoot hardware, software, operating system, mobility, and telecommunication issues
Install and configure computers and laptops using standard processes and tools
Participate in a 24x5 global support team and escalate complex problems as needed
Monitor and triage ServiceNow tickets, identify incident trends, and improve IT processes and systems
Perform account access and entitlement management tasks in SailPoint
Modify user information and manage profiles and entitlements for business applications
Monitor and triage access requests from SailPoint and ServiceNow, updating and closing tickets based on priority
Demonstrate compliance with bank regulations, policies, procedures, and required training
Maintain working knowledge of Bank Secrecy Act, Regulation CC, Regulation E, Bank Security, and other applicable regulations
Coach, mentor, or train others and teach coursework as a subject matter expert when asked
Foster Columbia's corporate culture and model personal initiative
Perform other duties as assigned

Requirements

What you’ll need

H.S. Diploma/GED (preferred)
Information Technology (IT) or related field (preferred)
4–6 years of IT-related Service Desk experience (Required)
Advanced knowledge of TCP/IP protocols and PC hardware and software configuration
Extensive knowledge of Windows operating systems, Microsoft Office Suite, Active Directory, and system management tools
Excellent customer service skills and ability to communicate highly technical information to technical and non-technical associates
Strong research, analytical, problem-solving, and troubleshooting skills
Ability to manage time efficiently and work under stressful conditions
Working understanding of computer hardware architecture concepts and technology-related terminology
Familiarity with ServiceNow (Universal Request, Incident, Request Fulfillment, Change Management, Report, Agent Workspace, and Software/Hardware Asset Management), Webex Calling, Cisco IVR, and Calabrio call recording
Occasional travel required

Benefits

Comp & perks

Comprehensive healthcare coverage: medical, dental, and vision plans
401(k) retirement savings plan with employer match for qualifying associate contributions
Employee assistance program
Life insurance
Disability insurance
Tuition assistance
Mental health resources
Identity theft protection
Legal support
Auto and home insurance
Pet insurance
Online discount marketplace
Paid vacation, sick days, volunteer days, and holidays
Benefit eligibility begins the first day of the month following the date of hire for associates regularly scheduled to work at least thirty hours weekly
Performance-based incentive compensation may be available