Loan Servicing Support Specialist

Columbia Bank

. Support servicing of consumer, small business, SBA, and commercial loans in a high-volume environment .

Posted 11/6/2026full-timeUnited StatesMid-LevelSenior💰 $24 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in loan servicing concepts, compliance requirements, and banking regulations while providing exceptional support to internal and external stakeholders. Capable of managing multiple tasks in a fast-paced environment with strong attention to detail and accuracy.

Highest-signal resume keywords

Loan ServicingBanking RegulationsCustomer ServiceData EntryAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Loan MaintenancePayment ProcessingDocument PreparationBasic ReconciliationBasic Math SkillsProblem-Solving SkillsMicrosoft WordMicrosoft Excel

Soft Skills

Strong Communication SkillsOrganizational SkillsTeam CollaborationAdaptabilityTime Management

Certifications & Qualifications

High School DiplomaGEDAssociate’s Degree in Business, Finance, or Accounting (Preferred)

Industry Keywords

Consumer LoansSmall Business LoansSBA LoansCommercial LoansBank Secrecy ActRegulation CCRegulation EBank Security

About the role

Key responsibilities & impact

Support servicing of consumer, small business, SBA, and commercial loans in a high-volume environment
Perform loan maintenance and updates, payment processing, data entry, loan document preparation, escrow and tax support, and basic reconciliations
Process loan-related transactions following established workflows, policies, and procedures
Provide timely, professional support to internal partners and external customers
Complete work accurately within assigned deadlines and communicate status updates
Track and support basic reporting metrics to monitor team workflow
Collaborate with team members and assist where needed
Participate in training and cross-training opportunities
Learn and apply loan servicing concepts, systems, and compliance requirements
Follow Bank policies, procedures, and regulatory requirements, including the Bank Secrecy Act and other applicable regulations
Contribute to a positive team culture and support continuous improvement efforts
Maintain working knowledge of Bank policies and procedures regarding the Bank Secrecy Act, Regulation CC, Regulation E, Bank Security, and other applicable regulations
May coach, mentor, or train others and teach coursework as a subject matter expert
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma or GED required
Associate’s degree in Business, Finance, Accounting, or related field preferred
0–1 year of relevant experience in banking, finance, customer service, or administrative support preferred (we will train!)
Strong attention to detail and accuracy
Ability to learn quickly and adapt to new systems and processes
Comfortable working in a fast-paced, deadline-driven environment
Basic math and problem-solving skills
Strong communication skills with the ability to work effectively with team members and partners
Ability to stay organized and manage multiple tasks
Basic computer skills, including Microsoft Word and Excel

Benefits

Comp & perks

Comprehensive healthcare coverage (medical, dental, and vision plans)
401(k) retirement savings plan with employer match for qualifying associate contributions
Employee assistance program
Life insurance
Disability insurance
Tuition assistance
Mental health resources
Identity theft protection
Legal support
Auto and home insurance
Pet insurance
Online discount marketplace
Paid vacation, sick days, volunteer days, and holidays
Benefit eligibility begins the first day of the month following the date of hire for associates regularly scheduled to work at least thirty hours weekly
Performance-based incentive compensation may be available