Loan Support Services Manager

Columbia Bank

. Provide organizational leadership and management to a team of loan servicing professionals .

Posted 10/28/2026full-timeUnited StatesSeniorLead💰 $81,000 - $115,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive leadership and management capabilities in loan servicing operations, with a strong focus on regulatory compliance, operational efficiency, and customer service excellence. Proficient in strategic planning, project management, and continuous improvement practices within the banking industry.

Highest-signal resume keywords

7–10 Years Supervisory ExperienceLoan Origination ProficiencyRegulatory Compliance KnowledgeOperational Process ImprovementAdvanced Systems Design Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Complex Loan Documentation KnowledgeCredit Requirement AnalysisBanking Technology ProficiencyProject Management SkillsOperational Process Improvement MethodsLoan Servicing ProceduresBudget Preparation and MonitoringPerformance Appraisal ManagementChange Management ImplementationBank Policies and Guidelines Knowledge

Soft Skills

Leadership SkillsOrganizational SkillsProblem Solving SkillsInterpersonal SkillsAnalytical SkillsDecision Making SkillsMotivational SkillsCustomer Service SkillsWritten Communication SkillsVerbal Communication Skills

Tools & Technologies

LaserProWord Processing SoftwareSpreadsheet SoftwareBanking SystemsCommercial Loan Application Software

Industry Keywords

Loan OperationsBank Secrecy ActRegulation CCRegulation EBank SecurityLending IndustryOperational WorkflowVendor Relationship ManagementContinuous Improvement PracticesCorporate Culture Support

About the role

Key responsibilities & impact

Provide organizational leadership and management to a team of loan servicing professionals
Provide technical counsel and maintain high accuracy within the department
Ensure operational processes achieve high customer service standards
Recommend, formulate, and implement loan operation policies and procedures
Maintain the integrity of the loan portfolio for designated areas
Design, implement, and maintain systems for efficient and accurate daily operations
Manage servicing costs while maintaining quality and service standards
Design and implement continuous improvement practices
Prepare department budgets and monitor operational expenses
Assess departments, identify problem areas, and implement corrective measures
Oversee functional departments and ensure procedures, policies, regulations, and guidelines are updated and compliant
Monitor daily operational workflow for efficiency and effectiveness
Coach associates and write and deliver performance reviews
Manage managers and individual contributors using established guidelines and policies
Handle hiring, firing, performance appraisals, and pay reviews
Create department and systems strategies, roadmaps, and goals; implement changes through change management
Maintain security and privacy standards and systems
Implement regulatory compliance in designated areas
Develop and execute strategic initiatives with department leadership
Supervise complex vendor relationships for loan operations products, services, and systems
May lead Quality Control Production and Servicing teams
Maintain compliance with bank regulations and required training
Maintain knowledge of Bank Secrecy Act, Regulation CC, Regulation E, Bank Security, and other applicable regulations
May coach, mentor, train others, and teach coursework as a subject matter expert
Foster Columbia corporate culture and support the vision to become “Business Bank of Choice”
Perform other duties as assigned

Requirements

What you’ll need

7–10 years of supervisory/management experience (Required)
7–10 years of lending industry or bank operations experience (Preferred)
Knowledge of complex loan documentation, structuring, and servicing procedures
Knowledge of state, federal, investor, and bank policies, guidelines, and regulations
Credit requirement analysis skills
Strong leadership, organizational, problem solving, interpersonal, analytical, decision making, motivational, and customer service skills
Excellent written and verbal communication skills
Planning, project management, and continuous improvement development skills
Advanced systems design, development, and management experience may be required
Knowledge of operational process improvement methods, project management, and banking technology
Advanced proficiency in loan origination, with LaserPro preferred
Advanced proficiency in banking systems and commercial/installment loan application software
Proficiency in word processing and spreadsheet software, with Word and Excel preferred
Knowledge of the bank's loan policies and internal control procedures
Ability to provide accurate, detailed results in a high pressure, goal oriented environment
Ability to work fully onsite at a posted location
Occasional travel availability

Benefits

Comp & perks

Comprehensive healthcare coverage: medical, dental, and vision plans
401(k) retirement savings plan with employer match for qualifying associate contributions
Employee assistance program
Life insurance
Disability insurance
Tuition assistance
Mental health resources
Identity theft protection
Legal support
Auto and home insurance
Pet insurance
Online discount marketplace
Paid vacation, sick days, volunteer days, and holidays
Benefit eligibility begins the first day of the month following the date of hire for associates regularly scheduled to work at least thirty hours weekly
Potential eligibility for performance-based incentive compensation