Loan Support Specialist

Columbia Bank

. Service consumer, small business, SBA and commercial loans within high work volumes and established deadlines.

Posted 11/7/2026full-timeUnited StatesJunior💰 $24 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in processing consumer, SBA, and commercial/business loans while maintaining compliance with banking regulations. Proficient in loan documentation, data entry, and providing exceptional customer service in a high-volume environment.

Highest-signal resume keywords

Consumer Loan ProcessingSBA Loan KnowledgeCommercial Loan DocumentationRegulatory ComplianceAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Loan MaintenanceData EntryLoan Document CreationGeneral Ledger ReconciliationFlood ReviewsEscrow SupportMath SkillsProblem-Solving SkillsMultitaskingAttention to Detail

Soft Skills

Interpersonal CommunicationVerbal CommunicationWritten CommunicationTeam CollaborationCoaching and Mentoring

Tools & Technologies

WordExcelLoan Servicing SystemsOffice Equipment

Industry Keywords

Bank Secrecy ActRegulation CCRegulation EBank PoliciesLending Products

About the role

Key responsibilities & impact

Service consumer, small business, SBA and commercial loans within high work volumes and established deadlines.
Perform general loan maintenance, process loan payments, complete data entry, create loan documents, perfect liens, support escrow/tax activities, conduct flood reviews, and reconcile the general ledger.
Process moderate to complex consumer, small business, SBA and commercial/business loan products and required documentation according to organizational workflow, regulations, policies and procedures.
Provide outstanding service and timely responses to internal and external customer requests.
Capture metrics to help leadership coordinate and adjust workflow.
Participate in continuous improvement efforts and identify and implement workflow improvements.
Complete work accurately within assigned deadlines and communicate work status so incomplete work can be redistributed across the team.
Train and cross-train others to assist throughout Loan Support Services.
Maintain compliance with bank regulations and keep current with regulatory changes.
Follow bank policies, procedures and compliance regulations and complete required training.
Maintain working knowledge of the Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other applicable regulations.
Coach, mentor or train others and teach coursework as a subject matter expert.
Foster Columbia corporate culture and demonstrate personal initiative.
Perform other duties as assigned.

Requirements

What you’ll need

High School Diploma or GED. Required
Associate’s degree in Business, accounting, finance or related field. Preferred.
1-3 years of Consumer, SBA or Commercial/Business loan or equivalent experience. Required.
Working knowledge of consumer, SBA and commercial/business loan, advanced banking, lending products, services and lending documentation including loan regulations, policies and procedures.
Ability to multitask and respond to frequent changes in daily workflow.
Demonstrated math, analytical, multi-tasking and problem-solving skills.
Solid interpersonal, verbal, and written communication skills; ability to effectively communicate across all levels of the organization.
Working knowledge of consumer, SBA or commercial/business loan regulations, policies and procedures.
Proficiency using computer software including Word, Excel, loan servicing systems and other office equipment.
Ability to work in a high work volume service-oriented environment with a high degree of change that supports critical deadlines.
Strong analytical skills and attention to detail.

Benefits

Comp & perks

Comprehensive healthcare coverage (medical, dental, and vision plans)
401(k) retirement savings plan with employer match for qualifying associate contributions
Employee assistance program
Life insurance
Disability insurance
Tuition assistance
Mental health resources
Identity theft protection
Legal support
Auto and home insurance
Pet insurance
Online discount marketplace
Paid vacation, sick days, volunteer days, and holidays
Benefit eligibility begins the first day of the month following the date of hire for associates regularly scheduled to work at least thirty hours weekly
Potential performance-based incentive compensation