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Loan Support Specialist II
Columbia Bank. Service consumer, small business, SBA and commercial loans .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in loan servicing, including consumer, SBA, and commercial loans, while ensuring compliance with regulations and policies. Strong analytical and problem-solving skills are essential for maintaining accurate loan documentation and providing exceptional customer service.
Highest-signal resume keywords
Loan Servicing ExpertiseRegulatory Compliance KnowledgeStrong Analytical SkillsExcellent Communication SkillsProficiency in Loan Servicing Systems
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Loan MaintenanceData EntryLoan Document CreationGeneral Ledger ReconciliationEscrow SupportFlood ReviewMath SkillsProblem-Solving SkillsAttention to DetailMulti-Tasking
Soft Skills
Interpersonal SkillsVerbal CommunicationWritten CommunicationMentoringCollaboration
Tools & Technologies
WordExcelLoan Servicing SystemsOffice Equipment
Industry Keywords
Consumer LoansSBA LoansCommercial LoansBank Secrecy ActRegulation CCRegulation ELending DocumentationBank PoliciesWorkflow ImprovementsContinuous Improvement
About the role
Key responsibilities & impact- Service consumer, small business, SBA and commercial loans
- Perform general loan maintenance and process loan payments
- Complete data entry and loan document creation
- Handle lien perfection, escrow/tax support, flood review and general ledger reconciliation
- Process moderately complex loan products and required documentation according to workflow, regulations, policies and procedures
- Provide outstanding service and timely responses to internal and external customers
- Capture metrics to support daily workflow coordination and adjustments
- Participate in continuous improvement and implement workflow improvements
- Complete work accurately within assigned deadlines and communicate work status
- Serve as a Loan Servicing subject matter expert internally and externally when requested
- Lead or assist others in understanding processes, procedures and policies
- Mentor, train, coach, or cross-train colleagues
- Participate in collaboration project teams across the division and departments
- Maintain current knowledge of regulatory changes
- Foster Columbia corporate culture and support the vision to become “Business Bank of Choice”
- Perform other duties as assigned
Requirements
What you’ll need- High School Diploma or GED. Required
- Associate’s degree in Business, accounting, finance or related field. Preferred
- 2-3 years of advanced consumer, SBA or commercial/business loan servicing or equivalent experience. Required
- Working knowledge of consumer, SBA and commercial/business loan products, services, lending documentation, regulations, policies and procedures
- Ability to multi-task and respond to frequent changes in daily workflow
- Strong math, analytical, multi-tasking and problem-solving skills
- Excellent interpersonal, verbal, and written communication skills
- Ability to communicate effectively across all levels of the organization
- Proficiency using Word, Excel, loan servicing systems and other office equipment
- Ability to work efficiently in a fast-paced, high-volume service-oriented environment
- Strong analytical skills and attention to detail
- Working knowledge of Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other applicable regulations
- Compliance with bank policies, procedures, regulations, and required training
Benefits
Comp & perks- Comprehensive healthcare coverage including medical, dental, and vision plans
- 401(k)-retirement savings plan with employer match for qualifying associate contributions
- Employee assistance program
- Life insurance
- Disability insurance
- Tuition assistance
- Mental health resources
- Identity theft protection
- Legal support
- Auto and home insurance
- Pet insurance
- Online discount marketplace
- Paid vacation, sick days, volunteer days, and holidays
- Performance-based incentive compensation may be available