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Loan Support Specialist III
Columbia Bank. Service consumer, small business, SBA and commercial loans within high work volumes and established deadlines .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates advanced knowledge of consumer, SBA, and commercial loan servicing, with a strong focus on compliance with bank regulations and policies. Proven ability to lead, train, and mentor others while effectively managing high work volumes and deadlines.
Highest-signal resume keywords
Loan Servicing ExpertiseAdvanced Knowledge Of RegulationsLead ExperienceAnalytical And Problem-Solving SkillsCustomer Service Orientation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Loan MaintenanceData EntryLoan Document CreationGeneral Ledger ReconciliationWorkflow ImprovementAdvanced Math SkillsAnalytical SkillsMulti-TaskingTroubleshootingProcess Improvement
Soft Skills
Interpersonal SkillsVerbal CommunicationWritten CommunicationTeam CollaborationCoaching And Mentoring
Tools & Technologies
Loan Servicing SystemsMicrosoft WordMicrosoft ExcelOffice Equipment
Industry Keywords
Consumer LoansSBA LoansCommercial LoansBank Secrecy ActRegulation CCRegulation ECompliance RegulationsOrganizational PoliciesEscrow ActivitiesFlood Review
About the role
Key responsibilities & impact- Service consumer, small business, SBA and commercial loans within high work volumes and established deadlines
- Perform general loan maintenance, process loan payments, complete data entry, create loan documents, perfect liens, support escrow/tax activities, review floods, and reconcile the general ledger
- Process complex consumer, small business, SBA and commercial/business loan products and required documentation according to organizational workflows, regulations, policies and procedures
- Provide outstanding service and timely responses to internal and external customer requests
- Capture, analyze, and review report metrics to assist leadership with workflow coordination and adjustment
- Participate in continuous improvement efforts and identify and implement workflow improvements
- Perform work accurately within assigned deadlines and communicate work status for team redistribution
- Act as a Loan Servicing subject matter expert internally and externally
- Assist others in understanding organizational processes, procedures and policies
- Assist leadership in training and leading others and provide guidance for performance improvement
- Cross-train to assist and back up others throughout Loan Support Services
- Participate on project teams within the division and across departments
- Keep current on regulatory changes and demonstrate compliance with bank regulations
- Follow all Bank policies, procedures and compliance regulations
- Coach, mentor, train others, and teach coursework as a subject matter expert when asked
- Foster Columbia’s corporate culture and model personal initiative
- Perform other duties as assigned
Requirements
What you’ll need- High school diploma/GED required
- Associate’s degree preferred
- 4+ years of advanced consumer, SBA or commercial/business loan servicing or equivalent experience
- 1+ years lead experience or equivalent
- Advanced working knowledge of commercial loans, regulations, policies and procedures
- Ability to apply a high degree of change to daily tasks/job functions within the work environment leading/training others with change
- Demonstrated advanced math, analytical, multi-tasking and problem-solving skills
- Excellent interpersonal, verbal, and written communication skills
- Ability to effectively communicate with people at all levels
- Working knowledge of consumer, SBA or commercial/business loan regulations, policies and procedures
- Advanced proficiency of computer software including Word, Excel, loan servicing systems and other office equipment
- Ability to work in a service-oriented environment with high work volumes and provide guidance to others in meeting critical deadlines
- Ability to troubleshoot and determine best workflow practices, making suggestions for process improvement
- Demonstrated compliance with applicable bank regulations and policies
- Working knowledge of Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other applicable regulations
- Complete all required annual or job-specific training
Benefits
Comp & perks- Comprehensive healthcare coverage (medical, dental, and vision plans)
- 401(k)-retirement savings plan with employer match for qualifying associate contributions
- Employee assistance program
- Life insurance
- Disability insurance
- Tuition assistance
- Mental health resources
- Identity theft protection
- Legal support
- Auto and home insurance
- Pet insurance
- Access to an online discount marketplace
- Paid vacation, sick days, volunteer days, and holidays
- Benefit eligibility begins the first day of the month following the date of hire for associates regularly scheduled to work at least thirty hours weekly
- Performance-based incentive compensation may be available