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Loan Support Specialist IV
Columbia Bank. Service consumer, small business, SBA, and commercial loans in a high-volume environment with established deadlines .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing complex consumer, SBA, and commercial loans while ensuring compliance with regulations and policies. Proven ability to lead teams, improve workflows, and provide exceptional service in a high-volume environment.
Highest-signal resume keywords
Loan Servicing ExpertiseRegulatory Compliance KnowledgeTeam Leadership ExperienceAdvanced Analytical SkillsProcess Improvement Implementation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Loan MaintenanceLoan Payment ProcessingData EntryDocument CreationGeneral Ledger ReconciliationAdvanced Math SkillsAnalytical SkillsProblem-Solving SkillsWorkflow ImprovementCommercial Loan Knowledge
Soft Skills
Interpersonal CommunicationVerbal CommunicationWritten CommunicationCoachingMentoring
Tools & Technologies
Loan Servicing SystemsMicrosoft WordMicrosoft ExcelOffice Equipment
Certifications & Qualifications
High School DiplomaGEDBank Secrecy Act KnowledgeRegulation CC KnowledgeRegulation E Knowledge
Industry Keywords
Consumer LoansSBA LoansCommercial LoansBank PoliciesCompliance Regulations
About the role
Key responsibilities & impact- Service consumer, small business, SBA, and commercial loans in a high-volume environment with established deadlines
- Perform general loan maintenance, loan payment processing, data entry, loan document creation, lien perfection, escrow/tax support, flood review, and general ledger reconciliation
- Oversee transactions and processing for moderate to highly complex and specialized loan products and required documentation
- Ensure workflow, regulatory, policy, and procedure requirements are followed
- Provide outstanding service and timely responses to internal and external customers
- Analyze daily report metrics and organize workflow assignments and tasks
- Identify and implement workflow improvements
- Complete work accurately within assigned deadlines and communicate potential delays to facilitate workload transfer
- Provide subject matter expertise on loan servicing processes and systems
- Participate in and lead specialized project teams across the division and departments
- Coach, mentor, train, and teach coursework to improve team quality and performance
- Train on multiple functions to provide backup and assistance throughout Loan Support Services
- Monitor team accuracy and support performance improvement
- Demonstrate compliance with bank regulations and keep current with regulatory changes
- Follow bank policies, procedures, and compliance regulations
- Foster Columbia Bank’s corporate culture and act as a positive example
- Perform other duties as assigned
Requirements
What you’ll need- High school diploma/GED required
- Associate’s degree preferred
- 5+ years of experience handling highly complex or specialized consumer, SBA, or commercial/business loans
- 1+ years of lead/supervisory/management experience or equivalent
- Associate, Bachelor’s, vocational, or technical degree in business, accounting, finance, or related field preferred
- Advanced knowledge of commercial loans, regulations, policies, and procedures
- Ability to create procedures for a high degree of change and assist others in applying change to daily tasks/job functions
- Demonstrated advanced math, analytical, multitasking, and problem-solving skills
- Excellent interpersonal, verbal, and written communication skills; ability to communicate effectively with people at all levels
- Working knowledge of consumer, SBA, or commercial/business loan regulations, policies, and procedures
- Advanced proficiency with Word, Excel, loan servicing systems, and other office equipment
- Ability to work in a service-oriented environment with high work volumes and provide direction to others in meeting critical deadlines
- Ability to troubleshoot, determine best workflow practices, make suggestions, and lead process improvement
- Ability to assist leadership in training/leading others while providing guidance for performance improvement
- Must maintain working knowledge of Bank Secrecy Act, Regulation CC, Regulation E, Bank Security, and other applicable regulations
- Must complete required annual or job-specific training
Benefits
Comp & perks- Comprehensive healthcare coverage (medical, dental, and vision plans)
- 401(k)-retirement savings plan with employer match for qualifying associate contributions
- Employee assistance program
- Life insurance
- Disability insurance
- Tuition assistance
- Mental health resources
- Identity theft protection
- Legal support
- Auto and home insurance
- Pet insurance
- Access to an online discount marketplace
- Paid vacation, sick days, volunteer days, and holidays
- Performance-based incentive compensation may be available
- Benefit eligibility begins the first day of the month following the date of hire for associates regularly scheduled to work at least thirty hours weekly