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Retail Sales Performance Coach
Columbia Bank. Identify sales skill gaps and coaching priorities with retail leaders and subject matter experts .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in sales training and coaching, with a strong focus on prospecting, consultative selling, and closing techniques. Proven ability to lead workshops, mentor leaders, and utilize performance data to measure coaching effectiveness in retail banking.
Highest-signal resume keywords
Sales LeadershipSales Training And CoachingVirtual Coaching ExperienceRetail Banking KnowledgeCoaching Facilitation Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ProspectingBook-Of-Business GrowthCoaching Through ObservationPerformance Data MeasurementSales Framework Development
Soft Skills
Confident CommunicatorStrong Organizational SkillsInfluencing Skills
Tools & Technologies
LMS PlatformsMicrosoft OfficeVirtual Tools
Industry Keywords
Retail Banking ProductsSales ProcessesCoaching Best PracticesCompliance
About the role
Key responsibilities & impact- Identify sales skill gaps and coaching priorities with retail leaders and subject matter experts
- Deliver skill-based coaching on prospecting, consultative selling, and closing
- Support adoption of new sales processes, tools, and products
- Provide hands-on coaching through in-branch, virtual, and group sessions
- Measure coaching effectiveness using performance data and outcomes
- Coach and mentor leaders on observation, feedback, and reinforcement
- Develop and deploy consistent sales frameworks and tools
- Train teams on AI use, prospecting, and pipeline management
- Lead sales workshops and field-based coaching activities
- Track participation and impact through LMS and reporting
- Ensure coaching is accurate, compliant, and aligned to retail strategy
- Stay current on retail sales and coaching best practices
Requirements
What you’ll need- Bachelor’s degree or equivalent banking experience preferred
- 8–10 years of progressive experience
- Sales leadership required
- Prospecting and book-of-business growth required
- Sales training and coaching required
- 3+ years of virtual coaching experience required
- Proven success exceeding sales goals in retail banking or sales
- Strong coaching, facilitation, and influencing skills
- Ability to translate business goals into actionable coaching
- Confident communicator with strong organizational skills
- Experience coaching through observation, role play, and feedback
- Ability to coach leaders and drive accountability
- Knowledge of retail banking products, systems, and compliance
- Proficient with LMS platforms, Microsoft Office, and virtual tools
- Prior leadership or management experience preferred
Benefits
Comp & perks- Comprehensive healthcare coverage (medical, dental, and vision plans)
- 401(k) retirement savings plan with employer match for qualifying associate contributions
- Employee assistance program
- Life insurance
- Disability insurance
- Tuition assistance
- Mental health resources
- Identity theft protection
- Legal support
- Auto and home insurance
- Pet insurance
- Online discount marketplace
- Paid vacation, sick days, volunteer days, and holidays