Senior Collections Specialist

Columbia Bank

. Maintain acceptable Effectiveness Collection Percentages on NPA delinquent accounts .

Posted 9/22/2026full-timeUnited StatesSenior💰 $22 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in collections management, including effective communication with customers and adherence to regulatory requirements such as UDAAP and FDCPA. Proven ability to meet collection goals and maintain accurate documentation while fostering positive relationships within the organization.

Highest-signal resume keywords

Collections ExperienceCustomer Service SkillsKnowledge of UDAAP and FDCPAData Entry SkillsAbility to Multitask

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Collections ManagementData EntryNegotiation SkillsResolution PlanningDocumentation MaintenanceFinancial Math SkillsContract ManagementRepossession AuthorizationSettlement PreparationCompliance with Bank Regulations

Soft Skills

Critical ThinkingRelationship BuildingCommunication SkillsTeam CollaborationConfidentiality Maintenance

Industry Keywords

NPA Delinquent AccountsLeasing EnvironmentBank Secrecy ActRegulation CCRegulation EFDCPA ComplianceUDAAP ComplianceCustomer InteractionCall Volume ManagementInsurance Issue Resolution

About the role

Key responsibilities & impact

Maintain acceptable Effectiveness Collection Percentages on NPA delinquent accounts
Communicate with internal and external customers to resolve delinquent contracts
Use internal and external resources to establish contact, identify resolution courses, protect the Company’s interest, and execute resolution plans timely
Maintain productivity levels, including assigned call volumes, to service the portfolio
Communicate with lessees 91–120 days past due by telephone, mail, and personal contact
Demonstrate strong telephone customer service skills
Meet and exceed collection goals, specifically NPA goals
Make resolution arrangements when accepting less than total due
Assist with negotiating and resolving insurance issues on delinquent 91–120 day accounts
Ensure collection of late charges and miscellaneous fees as appropriate
Maintain complete and accurate collection notes
Prepare repossession authorization packets
Perform assigned call volumes professionally
Perform extensions, rewrites, purchase agreements, and forbearance agreements within authority or with management approval
Prepare files for Attorney Demand Letters/Litigation packets
Prepare Settlement packets including FMVs and Credit Bureau Requests
Maintain knowledge of and adherence to UDAAP and FDCPA requirements
Notify supervisors or managers of significant situations that may cause company harm or loss
Provide customer service to lessees, vendors, brokers, and staff
Maintain confidentiality of company information
Develop positive relationships with company managers and staff; assist other staff as needed
Maintain regular and predictable attendance and punctuality
Comply with bank regulations, policies, procedures, and required training
Maintain knowledge of Bank Secrecy Act, Regulation CC, Regulation E, Bank Security, and other applicable regulations
May coach, mentor, or train others and teach coursework as a subject matter expert
Foster Columbia’s corporate culture and support its vision to become “Business Bank of Choice”
Perform other duties as assigned

Requirements

What you’ll need

High school graduate or equivalent
Previous collections experience required
Collection experience in a leasing/contract environment or equivalent preferred
Data entry skills
Ability to multitask
Ability to learn and comply with all Bank policies, procedures, and systems
Ability to build relationships with associates
Ability to think critically and provide appropriate solutions
Reading, writing, and basic math skills
Ability to work fully onsite at posted location(s)

Benefits

Comp & perks

Medical, dental, and vision plans
401(k) retirement savings plan with employer match for qualifying associate contributions
Employee assistance program
Life insurance
Disability insurance
Tuition assistance
Mental health resources
Identity theft protection
Legal support
Auto and home insurance
Pet insurance
Online discount marketplace
Paid vacation, sick days, volunteer days, and holidays
Benefit eligibility begins the first day of the month following the date of hire for associates regularly scheduled to work at least thirty hours weekly
Performance-based incentive compensation may be available